Job Description

Are you passionate about building long-term client relationships and providing top-notch service with a touch of sales expertise? Join our vibrant team in the heart of St. John, NB, where innovation meets community.

We're looking for a dedicated Client Relations Team Member to help us grow our customer base, strengthen relationships, and support our sales efforts. This is more than just a job -- it's a chance to make a real impact. As a Client Relations Team Member, you'll be a key player in delivering excellent service and driving sales success.

Key Responsibilities for the Client Relations Team Member

Serve as the primary point of contact for clients and ensure a high standard of service. Support the sales team by preparing client proposals and follow-up documentation. Conduct regular check-ins with existing clients to maintain strong relationships. Upsell and cross-sell services in collaboration with the sales department. Track and report on client feedback and assist with service improvements. Assist in onboarding new clients and guide them through initial service setup. Collaborate with internal departments to resolve client concerns promptly.

Qualifications Needed for the Client Relations Team Member

2+ years of experience in client services, customer support, or sales, preferred but not required. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to work independently and as part of a team. Positive attitude and a genuine desire to help others.
We're hiring two Client Relations Team Member roles to support our growing footprint in the region. If you're an energetic, team-oriented individual who thrives in a fast-paced environment, we want to hear from you.

As a Client Relations Team Member, you'll gain exposure to strategic client engagement and hands-on sales support. This position also provides long-term growth opportunities within our sales and service divisions.

Our Client Relations Team Members are at the heart of what we do, providing exceptional client experiences while supporting the sales funnel from lead generation to closing. You'll collaborate with peers, leaders, and the sales department to help the business thrive.

Be part of a company where every Client Relations Team Member makes a difference -- in the business, in the community, and in the lives of our clients.

Job Type: Full-time

Pay: $35,904.60-$64,283.94 per year

Additional pay:

Commission pay Signing bonus
Schedule:

8 hour shift Day shift Monday to Friday Weekends as needed
Language:

English (preferred)
Work Location: In person