Job Description

Client Coordinator

Location:

Ontario (with potential travel outside the province)

Company:

Valen Homecare Ltd.

Position Type:

Entry-Level (Healthcare background required)

About Us

Valen Homecare Ltd. is a compassionate and client-focused homecare agency dedicated to enhancing the quality of life for individuals and families. We are currently seeking a

Client Coordinator

who is detail-oriented, bilingual, and passionate about delivering exceptional client service.

Position Overview

The Client Coordinator will serve as a key liaison between clients and our organization, ensuring smooth communication, accurate data management, and personalized support. This role is ideal for someone with a healthcare background who is eager to grow in a client-facing position.

Key Responsibilities

Act as the primary contact for clients, addressing inquiries and ensuring high levels of satisfaction Accurately perform data entry to maintain and update client records Analyze client needs and recommend tailored service solutions Identify upselling opportunities to enhance client care packages Maintain professional and courteous phone communication Collaborate with the sales team to improve client engagement and service delivery Provide bilingual support (English and French) to serve diverse client populations Build and maintain strong client relationships through proactive follow-ups Follow up on leads and referrals to support business growth Coordinate and participate in community outreach events Maintain relationships with partner organizations Handle client consultations and inquiries Support the onboarding process for new clients Be open to travel outside Ontario when required

Qualifications

Experience in customer service or a related field (preferred) Strong attention to detail and data entry accuracy Bilingual in English and French (highly desirable) Excellent verbal and written communication skills Familiarity with upselling and client engagement strategies Analytical thinking with a client-centered approach Strong organizational and multitasking abilities Professional, empathetic, and service-oriented demeanor Degree in Social Work, Communications, or a related field

Preferred Experience

1-3 years in outreach or client relations Experience in healthcare or senior care environments Familiarity with CRM systems and event planning

Recommended Certifications

Certified Client Coordinator (CCC):

Communication, problem-solving, and customer service

Certified Medical Administrative Assistant (CMAA):

Scheduling and patient interaction

HIPAA Certification:

Compliance with privacy regulations

Client-Centered Care Training

Infection Control & Emergency Preparedness

Why Join Us?

At Valen Homecare Ltd., we believe in heartfelt care--where home is. Join a team that values compassion, professionalism, and personalized service. Make a meaningful impact in the lives of our clients and grow your career in a supportive environment.

Apply today and be part of something truly special.

Job Type: Full-time

Pay: From $44,418.91 per year

Application question(s):

How soon can you start? Are you available for an interview on to following dates? Oct 20,21,22,23,24,25 and please specify the time.
Language:

French (preferred)
Location:

Ottawa, ON (required)
Willingness to travel:

100% (preferred)
Work Location: On the road