Job Description

Cornerstone Counselling is looking to fill the role of a

Full-time Intake and Client Relations Coordinator

to join our Edmonton team at our brand-new South Edmonton Office located in the Covenant Health Community Health Centre, opening this Fall.

Who We Are:

Cornerstone Counselling is an inclusive, faith-based, not-for-profit agency with over 45-years of history offering compassion, support, and healing to people from all walks of life. We believe that everyone who needs help, irrespective of faith, race, gender, lifestyle, or financial ability should have access to mental health care. Our diverse team of accredited professionals provides a wide range of mental health services for individuals, couples, families, teens, and children as young as four years old. Today, we are proud to recognize that our work has touched as many as 95,000 lives over our history. We are currently looking for an Intake and Client Relations Coordinator to join our Southside office as a full-time employee. The ideal candidate will have administration experience in an office setting and be available to work days, some evenings and Saturdays. If you enjoy a collaborative work culture, apply to join our team today! Please note, training shifts may be required on-site in our West End (Grovener) office

Qualifications and Requirements:

Experience in a receptionist or office administration setting Excel at multi-tasking and possess a customer service orientation Excellent verbal and written communication skills Strong keyboarding skills Intermediate user of MS Word, Excel, and Outlook and experience with Jane software is desired This is a full-time position of 37.5 hours/week. Schedule may vary. Must be able to work weekdays for shifts between the hours of 8:30a.m. and 6:00p.m. and at least one evening from 12:00 p.m. - 8:00 p.m., with one Saturday per month from 8:30 a.m. to 4:00 p.m.

Responsibilities may include:

Manage a high volume of phone calls in a calm and pleasant manner Book appointments in the appointment program Handle client intakes in a supportive and non-judgmental manner Greet clients and ensure they feel welcome and comfortable Maintain client files and information on the database Process client payments and make deposits as required Make every effort to protect the confidentiality of clients and maintain files in a confidential manner Serve as the first point of contact for new clients via phone and email Assess client needs and match them with appropriate clinicians based on presenting issues, clinician specialties, and availability Book first time appointments for new clients o Handle client intakes in a supportive and non-judgmental manner Manage referral intakes from third parties, ensuring documentation is complete and appropriately tracked Maintain a high degree of discretion and confidentiality

Interested applicants may send a cover letter and resume to:

Deidre Martens, People and Programs Specialist d.martens@cornerstonecounselling.com

Job type: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Benefits:

Company events Dental care Extended health care Life insurance Paid time off RRSP match Vision care
Experience:

Administrative: 1 year (preferred)
Work Location: In person