Job Description

Position: Client Integration Specialist - Youth


Location: Hybrid - Vancouver


Regular full-time position at 35 hours per week starting as soon as possible. Additional language


considered an asset (Amharic, Farsi, Dari, Tagalog).


Posting Date: September 09, 2025


Closing Date: September 23, 2025





Why choose us!


Join ISSofBC, one of the largest and first newcomer and refugee agencies in Canada. As well as being a values-driven


organization, we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and


connections when you join our family. What's more, we also have multiple locations and offer flexible working and shorter


working weeks than most organizations.




Summary:


Assist newcomer immigrant and refugee youth and young adults (ages 14-24) including those at-risk in their settlement


process and adaptation to Canadian society through the creation, linkage and/or enhancement of their support networks


with communities, organizations and agencies and with the goal of promoting general well-being and connection to the


broader community. Oversee individual and group services such as workshops and training.




How You'll Make a Difference:
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Identify and recruit youth and young adult participants and conduct needs and assets assessments and assist them in


developing settlement plans; customize group workshops; and provide settlement information, practical assistance and


support to access services. Provide ongoing monitoring of settlement plan(s).
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Provide individual/group orientations and workshops and trainings to assist the settlement process and community


connections in English or first language based on assessed client needs which includes awareness and how to


access/navigate programs, resources and services such as housing, medical/health care, transportation, education, legal


and social service and the rights and responsibilities of immigrants and refugees as beneficiaries of these services and


systems while providing understanding of cultural norms and conduct in Canadian communities. Arrange for


interpretation services as required.
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Organize field trips to engage youth and young adults in the broader community.
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Develop support networks and referral systems for youth or young adults within ISSofBC and/or other community service


agencies/ resources as required and based on client needs. Perform service bridging for clients and staff of external


agencies regarding cultural interpretation on issues and client needs.
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Promote and market youth programming through community partners such as SWIS Workers (Settlement Workers in


Schools), EAL teachers, and other community agencies working with youth and young adults. Participate in approved


sectoral and community networks.
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Enter client information and service interventions into centralized database as service occurs. Maintains and updates


information in accordance with reporting requirements. Provides narrative input into reports.
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Support designated youth peer facilitators in coordination and delivery of established core programming.
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Provide support and short-term para-counselling for clients with special needs or circumstances including liaising between


clients and service professionals.
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Perform other related duties as required.











What You Bring:


Post-secondary education/certificate in youth-related field or any social services related area; supplemented by


facilitation/youth leadership training OR an equivalent combination of education, training and experience. Current knowledge


of settlement and integration issues facing immigrant and refugee youth and young adults. Fluency in a targeted second


language is an asset: Amharic, Farsi, Dari, Tagalog.




What Makes You a Change Maker:
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Ability to communicate effectively in both written and oral English at all levels of the organization.
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Demonstrated cultural competency and commitment to working effectively with diverse populations.
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Current knowledge of settlement and integration issues facing immigrant and refugee youth and young adults.
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Demonstrated ability to manage time and resources effectively.
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Demonstrated experience in developing and facilitating workshops and groups.
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Ability to set and maintain boundaries with clients and manage self-care.
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Service-oriented with a demonstrated willingness to help the department and the organization achieve desired objectives


and targets.
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Possession of and the ability to maintain a clear provincial Criminal Record Check.





ISSofBC Value Proposition
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Expected Hiring Range: $24.62 - $27.09 Dependent on education, training, experience, and internal equity. Wage grids


are reviewed annually. We are a proud and certified Living Wage BC Employer. Our current total compensation package


continues to meet the requirements of living wages in BC to support our employees.
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105 hours of vacation and 35 hours of personal leave (prorated).
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Extended health and dental benefits within a month of joining.
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Annual Health and Lifestyle Spending Account of $500 to support your well-being and personal wellness (prorated).
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Employer RRSP contribution at 3% with no required employee contribution; Optional employee RRSP contribution at 1-



5% with employer contribution up to 5%.
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Employee and Family Assistance Program (EFAP).
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Values-based organization with collaborative peers with a wide range of backgrounds and talents.
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Inclusive culture and innovative workplace with opportunity for new approaches.




We acknowledge Indigenous Peoples on whose territories we are privileged to work, welcome and support newcomers,


including immigrants, refugees and students. We honour the Nations who have always cared for these lands, waters, and


air. In line with ISSofBC's commitment to equity, we promote inclusive employment opportunities for women, Indigenous


Peoples, people with disabilities, persons of diverse sexual orientations, gender identities or expressions (2SLGBTQI+),


and racialized individuals. Guided by our values of Purpose, Improvement, Belonging, and being Genuine, we strive to


create a collaborative environment where diverse perspectives and unique strengths are celebrated.




Applications must include "25072-Settlement " in the subject line and can be sent to: jobs@issbc.org. All applicants are


requested to submit a Cover Letter, outlining their interest in this role, and Resume as a single document in doc or pdf


format.


For Internal Applicants - existing employees and volunteers, please indicate "INTERNAL <25072-Settlement >" in the


subject line. Immigrant Services Society of British Columbia is committed to attracting and sustaining a diverse and inclusive


workforce. Applicants must be eligible to work in Canada. Satisfactory completion of a Criminal Records Check is a condition


of employment. Only those candidates considered for an interview will be contacted. Closing Date: September 23, 2025.


If You are Passionate about Making a Difference, Apply Now!