Job Description

About Houle Games

Houle Games & Entertainment has proudly served Vancouver's Lower Mainland since 1995, offering high-quality games, interactive rentals, and entertainment experiences for corporate functions, school events, and private celebrations. Our team is solutions-oriented, client-focused, and driven by reliability. Learn more at www.houlegames.com.

About the Role

We're looking for a

Client Experience & Sales Coordinator

to be the front line of our customer communication. This full-time, in-person role is ideal for someone who is

energized by client interaction

,

comfortable suggesting event solutions

, and

skilled at managing high volumes of inquiries with professionalism and care

.

This is not an office admin or reception role -- it's a

customer-focused position

built on

consultative selling

, fast-paced multitasking, and

team coordination

. You'll work closely with our operations team to match clients with the right equipment for their events, upsell where appropriate, and help ensure each experience exceeds expectations.

Core Responsibilities

Deliver prompt, friendly, and professional responses

to phone and email inquiries

Consult with clients

to understand event needs and recommend ideal product combinations

Upsell complementary services and equipment

to maximize client value and booking size

Create accurate quotes, invoices, and booking confirmations

using our rental software

Coordinate internally

with the delivery and logistics teams to confirm booking feasibility

Maintain and post engaging content on our social media platforms

(Instagram/Facebook)

Support occasional in-person client pick-ups

at our Port Coquitlam location Provide general administrative support as needed during peak periods

Who You Are

You're a

strong communicator

, a

natural problem solver

, and a

client-first thinker

. You're excited to help customers plan memorable events and are

comfortable handling multiple inquiries at once

, especially during our busy spring and summer seasons. You take pride in accuracy, are tech-savvy, and always find a way to say "yes" (or offer an alternative).

Required Skills & Qualifications

1+ year of experience in

customer service or inside sales

roles

Exceptional verbal and written communication skills

in English Highly organized with strong attention to detail Ability to

multi-task and prioritize

in a fast-paced environment Proficient with MS Word, Excel, and general computer use Confident navigating CRM or rental software systems (we'll train you) Positive, team-oriented attitude that aligns with our core values: We Passionately Care*: You take ownership of customer needs and make them feel heard
We Are Solutions-Oriented*: You solve problems and anticipate client questions
We Are Reliable*: You follow through and ensure nothing falls through the cracks

What We Offer

Competitive salary: $55,000 Bonus opportunities based on performance On-site parking Casual, friendly, and

mission-driven work environment

Growth potential within a fast-growing local company

How to Apply

Excited to help create unforgettable events? We'd love to hear from you.

Please submit your resume and a short cover letter outlining why you'd be a great fit for this role.

Job Types: Full-time, Permanent

Pay: $55,000.00 per year

Benefits:

Casual dress Dental care Paid time off Vision care
Work Location: In person