Job Description

About Spark Studios:

Spark Studios (Formerly Royal Dance Conservatory) is a vibrant and growing dance studio in Garden City, Winnipeg, dedicated to inspiring dancers of all ages. We foster a positive and energetic environment where creativity and teamwork thrive.

Objective of the Position

The Client Experience/Administration Coordinator at Spark Studios plays a pivotal role in being the face of the company to its ever-growing client base. This individual is responsible for overseeing day-to-day administrative operations, enrollment reporting, internal systems, and supporting both clients and team members. This role is crucial to ensuring Spark Studios runs smoothly, efficiently, and in alignment with our values of excellence and community.

Available 20-30 hours/week depending on season and studio needs

Open to evening/weekend availability (aligned with class schedules)*
Ideal for someone in a "chapter two" of their career:*
Retired or semi-retired professionals*
Former teachers or school admins*
Dance parents or past studio clients looking for meaningful work*

Key Responsibilities

Studio Operations & Oversight Open/close the studio as needed Oversee cleanliness, maintenance, and safety of studio spaces Manage inventory of supplies, materials, and costumes Support staff with scheduling or system-related issues Supervise administrative workflows and task delegation
Enrollment & Reporting

Maintain and update the enrollment process steps Track and report on leads, drops, enrollments, and retention weekly and monthly Monitor trial conversions and follow-ups Collaborate with the Owner on seasonal enrollment goals Maintain tools and systems related to onboarding and enrollment (e.g., enrollment folders, indicators, onboarding materials) Oversee family information accuracy in CRM and studio software Support families with class transfers, billing issues, or withdrawal conversations Ensure timely communication and follow-up with families
Customer Service

Welcoming families into the studio - checking in new families as trials Providing friendly interactions with customers Answering customer questions Answering phone calls and text messages Contacting families regarding late payments, costumes,
Project Management

Preparing outgoing communications, documents, and forms Maintain and organize digital admin tools (Asana, Missive, etc.) Creating and maintaining recital and event projects, ensuring tasks are completed on time. Creating and maintaining reports (Ticket orders, medical details, class lists, etc) Preparing tasks and projects for the admin team and overseeing task completion. Collaborating with the Director in project planning recitals/events within the studio. Updating systems both weekly and monthly with needed tasks (Asana)
Administrative Support

Oversee family information accuracy in CRM and studio software Support families with class transfers, billing issues, or withdrawal conversations Ensure timely communication and follow-up with families Proofread outgoing communications, documents, and forms Maintain and organize digital admin tools (Asana, Missive, etc.)
Internal Communications & Special Projects

Help implement retention campaigns, re-engagement plans, and marketing Assist with creating and reviewing newsletters, campaigns, and studio displays as needed Provide backup support for client-facing communications during peak hours
Requirements of the Position Skills/Abilities

Communicaiton Ability to lead with calm authority while managing parents, staff, and students Confident communicator--written and verbal--with a warm, clear tone Ability to enforce policy with kindness and consistency Interacting with parents and students Communication with instructors, admin team, and director Attend weekly meetings with the director to provide updates and ensure necessary tasks are being completed and KPIs (Key Performance Indicators) are being achieved. Collaborate with the instructor coordinator on weekly tasks.
Teamwork

Recognizing, valuing and supporting the contribution of others. Sharing information with colleagues and peers. Supporting the core values of the community and ensuring all contributions to the team are positive.
Problem Solving

Keen eye for improvement opportunities in processes, service, and efficiency Anticipating student or parent/caregiver concerns and acting to minimize or avoid where possible Seeking out further information in order to make informed decisions Using common sense and initiative to solve problems Solving technical problems with multimedia equipment
Qualifications/Training

Education (Preferred but Not Mandatory) Post-secondary education in business administration, education, communications, or a related field OR equivalent professional or life experience that reflects organizational leadership or customer-focused service Professional Experience 3-5+ years experience in a leadership, office management, program coordination, or administrative role Bonus if experience is in: Small business operations School systems or education admin (retired teachers ideal!) Hospitality or service industry (with supervisory roles) Arts organization or youth-focused programs
Computing/Technical Knowledge

This position requires the use of various computer applications such as Asana, Missive, Dance Studio Pro, Google (drive, docs, forms, sheets), Canva, and Regained General computer skills are required and training is provided on studio software. Quick to learn studio tools (Dance Studio Pro, Asana, Regained CRM, Canva, Missive)
Performance Skill and Standards

Ethical and professional interactions with customers at all times Accurate and timely completion of of administrative tasks within specified timeframes Agreements and adherence to the Spark Studios policies and procedures

To Apply:

Please submit your resume and cover letter to hello@spark-studios.org with the subject line "Spark Coordinator Application"
Job Types: Full-time, Part-time

Pay: $17.25-$20.50 per hour

Expected hours: 18 - 30 per week

Benefits:

Casual dress On-site parking
Schedule:

Evening shift Every Weekend Monday to Friday Morning shift
Application question(s):

Do you have any experience or familiarity with the dance world?
This could include growing up dancing, having a child in dance, working in a studio setting, or simply knowing about different dance styles.
This is not a requirement for the role, but it is considered an asset.

Experience:

Leadership: 3 years (preferred) administration: 3 years (preferred)
Location:

Winnipeg, MB R2V 3N7 (required)
Work Location: In person

Expected start date: 2025-08-01