Job Description

Client Experience & Operations Coordinator (Part-Time)

Are you looking for flexible, meaningful work in a high-energy fitness environment, without the traditional 9-5 office grind? Do you love staying organized, supporting people, and being part of a team that genuinely cares about health, family, and community?

Victoria's premium personal training company is looking for a

Client Experience & Operations Coordinator

to support our growing business. This role is perfect for a stay-at-home mom or parent who wants consistent part-time hours, flexibility around school schedules, and meaningful perks that support their own health and well-being.

The Opportunity

You'll be the behind-the-scenes backbone of our operations, supporting client experience, onboarding, scheduling, communication, and internal systems. You'll work closely with our owners, trainers, and operations team to keep things running smoothly while delivering a top-tier client experience.

Responsibilities

Client & Operations Support

Manage inboxes and client communication Manage EZ facility systems (client scheduling system) Add and manage new clients across platforms Track attendance and manage cancellations and rebookings Create packages and support payment processing (in collaboration with our sales manager) Following up and calling leads New client onboarding Scheduling and managing client check-in meetings Handle paperwork for new sign-ups and trials
Administrative & Studio Support

Scheduling support and calendar management Weekly reporting and operational tracking Facility supplies ordering and inventory coordination Assist with internal organization and day-to-day operational needs
Marketing & Community Support

Social media support (posting, coordination, basic engagement) Assist with newsletters, content uploads, and light marketing tasks as needed
Schedule & Commitment

20 hours per week

(approximately 4 hours per day) Flexible scheduling Understanding and flexibility around

stat holidays, pro-d days if the ideal candidate has a family

Compensation & Benefits

$2,000/month

Monthly health package valued at $1,200

, including: Personal training Nutrition coaching Extended health benefits Supportive, inclusive, and family-friendly team culture Opportunities to participate in events, community initiatives, and unique experiences
Ideal Candidate

Organized, reliable, and proactive Friendly, confident, and comfortable communicating with clients (email and phone) Comfortable juggling multiple systems and tasks Passionate about their own fitness and wellness Enjoys a positive team environment Able to work independently while knowing when to ask for support Experience with admin, customer service, or operations tasks
Requirements

Previous administrative or client-facing experience (ideal) Strong organizational and communication skills Comfortable using Google Suite and online platforms Willingness to learn new systems (GHL, Trainerize, EZ Facility)
Job Type: Part-time

Pay: $2,000.00 per month

Expected hours: 20 per week

Benefits:

Dental care Extended health care
Work Location: In person