Job Description

Dexcent Inc. has an opportunity for a

Client Coordinator to join our growing team. This position can be located anywhere in Canada.

About Dexcent:

Founded in 2006, Dexcent Inc. (Dexcent) is an engineering consulting firm that provides a range of specialized solutions for clients in a variety of industries throughout the world. Our professionals have modernized IT and OT engineering methodologies into comprehensive solutions, specializing in information analytics, cyber-security, infrastructure, and control systems engineering. As such, we pride ourselves on truly transforming industrial operations to optimize business performance and deliver bottom-line results.

About the Role:

The

Client Coordinator

plays a pivotal role in facilitating and supporting the coordination between Dexcent and one of our key clients. This role is essential for ensuring seamless communication, supporting the development of new scopes of work, coordinating with the supply chain process, and maintaining contractual compliance. The Client Coordinator also supports onboarding activities and communications between the client and our internal stakeholders.

Education & Experience

10+ years of experience in sales, marketing, business development, or client engagement with a strong emphasis on negotiation, vendor management, and contract development. 4 to 8+ years of experience managing a knowledge-based business (e.g., SCADA, IT, and Oil & Gas industry). Diploma or degree in Business Administration, Communications, or a related field, or an equivalent combination of education and relevant experience. A background in Engineering Technology, Industrial Automation, or Project Coordination is considered a strong asset.

Responsibilities

Serve as the primary liaison between Dexcent and the client on T&M and project-based engagements, ensuring effective collaboration, alignment with stakeholder expectations, and opportunities to negotiate favorable terms and rates. Perform administrative duties, including maintaining documentation, processing work replacements and change orders, supporting maintenance coordination, and managing contractual agreements such as MSAs, SOWs, compliance records, and vendor contracts. Coordinate resource transitions and scope of work (SOW) development for technical team members, including drafting, reviewing, and negotiating contract language. Provide weekly updates and reviews to internal stakeholders, highlighting risks, opportunities, and strategic alignment with financial objectives. Facilitate client meetings, prepare agendas, and follow up on action items with persistence and attention to detail. Demonstrate a clear understanding of client representative roles and accountabilities to ensure effective collaboration and alignment with client expectations. Support recruitment efforts by gathering role requirements from clients and coordinating client interviews for client-facing technical positions. Prepare and deliver regular reports to management on the status of client agreements, project progress, and vendor performance. Provide ongoing support to clients, addressing inquiries, issues, and feedback promptly, with a focus on retention and upselling when opportunities present themselves. Monitor client environments for potential expansions of Dexcent's services, proactively identifying areas to negotiate rate adjustments or offer added-value solutions. Leverage data mining and analysis to uncover trends, support decision-making, and identify growth opportunities.

Core Competencies

Excellent written, verbal, and listening communication skills to enable effective interaction with customers, team members, vendors, and the Dexcent executive team. Strong negotiation and contract-writing skills with the ability to secure mutually beneficial agreements, favorable rates, and long-term vendor and client partnerships. Persistence and resilience in pursuing business opportunities, ensuring follow-through, and overcoming obstacles. Proven ability to coordinate client needs with internal teams, ensuring effective communication, timely delivery of solutions, and strong client relationships that support business objectives and long-term satisfaction. Expertise in vendor management, strategic alignment, and financial considerations, with the ability to align business opportunities with overall company goals. Skilled at upselling and recognizing opportunities to expand services within existing accounts. Strong presentation skills with the ability to demonstrate products and services to both small and large groups using marketing tools and documents. Skilled at conflict resolution, effectively handling customer and team member issues when escalated. Proficient in CRM systems, reporting, and data mining to maintain accurate records, track performance, and identify trends. Self-motivated with strong mediation, influencing, and relationship-building skills. Strong organizational and analytical skills; responsible time management and accurate reporting. Understanding of price, margins, P&L, accounting principles, and the ability to perform business math calculations. Knowledge of customer business environments and an understanding of the market and solutions being offered. Extremely professional with high integrity, ethics, confidentiality, and a strong work ethic. Consistently able to handle multiple priorities, issues, and high-stress situations while maintaining confidence and a professional demeanor. Valid driver's license and ability to travel (nice to have).
At Dexcent we recognize that people are our most important asset. We appreciate the diverse experience, knowledge, creativity, and personality that each person brings to our organization, our culture, and our success.

If this sounds like the right career opportunity for you, apply today!

Job Types: Part-time, Fixed term contract

Work Location: Remote