Job Description

We are a customer-centric company, dedicated to providing exceptional support and building lasting relationships with our clients. Our team thrives on delivering personalized, high-quality service to ensure client satisfaction and enhance the customer experience. If you have a passion for helping others and enjoy working in a fast-paced, collaborative environment, we would love to have you on our team!

Responsibilities:

Respond to client inquiries and provide timely, accurate information. Assist clients in resolving issues, ensuring a positive customer experience. Build and maintain strong relationships with clients to ensure customer loyalty. Process and manage client requests, orders, and inquiries. Collaborate with internal teams to resolve client issues and provide solutions. Keep accurate records of client interactions, feedback, and service requests. Identify opportunities for improving client satisfaction and share insights with the team. Stay informed about company products and services to assist clients effectively.

Requirements:

Proven experience as a Client Care Representative or in a customer service role. Excellent communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Ability to work both independently and collaboratively within a team. Detail-oriented with strong organizational skills. Ability to multitask and manage time effectively in a fast-paced environment. A customer-first attitude with a focus on delivering high-quality service. Bachelor's degree in Business Administration, Communications, or related field is a plus.
Click "Apply" to submit your application and become a part of our dedicated Client Care team. We look forward to hearing from you!

Job Types: Full-time, Part-time

Pay: From $22.78 per hour

Benefits:

Disability insurance Employee assistance program Extended health care Flexible schedule Life insurance Paid time off RRSP match Vision care
Education:

Secondary School (preferred)
Language:

Mandarin (preferred)
Work Location: In person