Job Description

Bridgwater Veterinary Hospital & Wellness Centre is a 24-hour emergency and wellness facility commited to providing exception veterinary care and client service. We are currently seeking a full-time Client Care Representative to join our overnight team on a 4-on / 4-off rotation.

Position Overview

The Client Care Representative serves as the first point of contact for our clients, ensuring a professional, compassionate, and efficient experience. The successful candidate will demonstrate excellent communication skills, adaptability in a fast-paced environment, and a commitment to supporting both clients and the veterinary team during overnight hours.

Responsibilities

Greet and assist clients with professionalism and empathy Manage inbound phone calls, emails, and appointment scheduling Support patient flow and coordinate emergency cases with the medical team Process payments and maintain accurate client records Provide administrative support to ensure smooth overnight operations

Qualifications

Previous customer service experience required (experience in a veterinary or medical setting considered an asset) Strong interpersonal and communication skills with a client-focused approach Ability to remain calm and effective in high-pressure situations Comfortable working overnight shifts on a 4-on / 4-off rotation Team-oriented with a high level of reliability and professionalism

Compensation & Benefits

Shift premium for overnight work Comprehensive health and dental benefits Pet service discounts for personal pets RRSP match program Supportive and collaborative work environment
Job Type: Full-time

Pay: $17.00-$18.00 per hour

Expected hours: 30 - 40 per week

Benefits:

Dental care Employee assistance program Extended health care Life insurance Paid time off RRSP match Vision care
Work Location: In person