Job Description

The Role

This is a dual position split between reception and veterinary assisting. You'll be part of our client care team at the front desk--welcoming clients, answering phones, booking appointments, and keeping things running smoothly. While rotating to support our technicians with patient care (preparing treatments, setting up equipment, handling patients, cleaning/stocking, etc.), and occasionally helping doctors during appointments.

Think of it as the best of both worlds: hands-on animal care + client connection.

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Why Join Staples Animal Hospital?

Thriving, forward-thinking team - Work alongside four compassionate veterinarians whose combined Canadian and international experience brings fresh ideas, mentorship, and advanced medicine (including on-site ophthalmology referrals and a feline-focused practitioner). Real impact, every day - Our caseload is diverse and engaging; you'll be part of a tight-knit staff who celebrate wins together and support one another when things get hectic. Growth you can see - We invest in our people through continuing-education stipends, in-house training, and clear career pathways. Community & culture - From volunteer partnerships with local rescues to staff appreciation events (yes, there are snacks!), you'll feel the difference in our warm, inclusive atmosphere.
If you're energized by a dynamic clinic atmosphere, love helping both pets and their people, and want your ideas to matter, read on!

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Your Superpowers & What They Look Like Here

Animal whisperer

Handling patients with care, prepping them for procedures, assisting technicians, and comforting nervous pets.

Phone wizardry & empathy

Answering calls with genuine warmth, triaging questions, and booking appointments so pets get timely care.

Multitasking master

Juggling check-ins, invoices, patient handling, and schedule tweaks without missing a beat.

Team player

Pitching in wherever needed--whether that's restraining a wiggly pup, restocking food, or celebrating a new kitten's name.

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About You

Education/Experience - Previous veterinary assistant experience is awesome, but if you're eager to learn and passionate about animals, we're ready to train the right person. Reception or client service experience is a plus. Skills - Strong communication, attention to detail, and the ability to stay calm in a fast-paced environment. Attitude - Positive, reliable, and ready to roll up your sleeves. Tools - Comfortable with computers; experience with veterinary software (like eVetPractice) is a bonus.
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What We Offer

Staff pet-care discounts Health & dental benefits package (full-time) Paid CE, uniform, and lunch-and-learns Schedule that supports work-life balance An environment that values inclusivity, equity, and accessibility for team members and clients alike
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Ready to Apply?

If this sounds like the right fit, send your resume and a brief cover letter telling us why you'd be a great addition to our team to nicole@staplesanimalhospital.com with the subject line "Vet Assistant/Receptionist - [Your Name]".

Applications will be reviewed as they're received--don't wait!

Staples Animal Hospital is committed to building a diverse workforce and welcomes all qualified candidates. If you require accommodations during the recruitment process, please let us know.

Turn your passion for pets and people into a career you'll love. We can't wait to meet you!

Job Types:

Full-time, Part-time, Permanent

Pay:

From $19.00 per hour

Benefits:

Dental care Disability insurance Discounted or free food Extended health care Life insurance On-site parking Vision care

Experience:

Veterinary Assistant: 1 year+ (preferred) OR willingness to learn Veterinary Receptionist: 1 year+ Customer Service: 1 year+

Language:

English (required)

Location:

London, ON
Work Location: In person

Job Types: Full-time, Part-time, Permanent

Pay: From $19.00 per hour

Benefits:

Dental care Disability insurance Discounted or free food Extended health care Life insurance On-site parking Vision care
Experience:

Veterinary Assistant: 1 year (preferred) Veterinary Receptionist: 1 year (required) Customer Service: 1 year (preferred)
Language:

English (required)
Location:

London, ON (preferred)
Work Location: In person