Job Description

Client Care + Sales Specialist (Pet Care) Les Anges Gardiennes (Montreal) Locations: NDG (6791 Saint-Jacques) + Saint-Henri (930 Courcelle) Job Type: Full-time or Part-time,

About Les Anges Gardiennes Since 2002, Les Anges Gardiennes has been a trusted, premium pet care company in Montreal, known for warm service, high standards, and genuine love for animals. We create peace of mind for pet parents through reliable daycare, boarding/hotel, grooming/spa, boutique essentials, and a team culture built on care, consistency, and pride in doing things properly. We're growing, and we're hiring a Client Care + Sales Specialist who loves people, loves animals, and loves the win that comes from great follow-ups and strong results.

Why this role is exciting You're not just answering phones. You're building relationships, converting leads, and creating loyal clients through a gold-standard experience. If you're business-minded, thrive in a fast pace, self motivated and enjoy hitting goals while staying kind and professional, you'll do really well here.

What you'll do Be the friendly first point of contact (in-person, phone, email, text, social media) and represent the Les Anges standard. Help pet parents choose the right services, packages, and products by asking smart questions and making confident recommendations. Own follow-ups end-to-end: new leads, quotes, satisfaction calls, reactivations, and reminders. Book, manage, and optimize schedules and appointments for daycare, hotel, grooming, and boutique pickups. Support smooth check-ins/outs and daily client communication. Handle admin tasks with accuracy (billing support, notes, profile updates, data entry, inventory updates). Support simple marketing actions that drive business (posting, promos, local events, community moments). Meet and exceed monthly sales goals through consistent outreach, lead generation, and service that makes clients stay for life.

What we're looking for Bilingual (English/French). 3+ years in customer service, reception, retail, or call-centre style roles with volume and strong follow-up habits. Comfortable with sales, upselling, and recommending products (pet food/supplies) and services. Organized, detail-driven, and proactive. You take ownership and don't wait to be asked. Calm under pressure, quick learner, team player. True love for animals (non-negotiable). Experience in pet care, vet clinic, grooming, daycare, or boutique retail is an asset.

What you get Competitive pay: $17-$24/hour Full-time hours: 35-40/week (or part-time options) Staff discounts on services and products Ongoing coaching, annual reviews, and real growth opportunities A supportive, pet-loving team culture with high standards and big heart.
Ready for your Angel Wings ?

How to apply Email your resume to hr@lesangesmtl.com Subject line: I am Les Anges Customer Service Include a short note: 1) why you're a fit, 2) why you're great at follow-ups/sales, 3) your availability to work and when you will start.

Kindly note: Only selected applicants will be contacted.
Keep those tails wagging

Job Type: Full-time

Pay: $17.11-$24.43 per hour

Expected hours: 35 - 40 per week

Benefits:

Company events On-site parking Paid time off Store discount
Work Location: In person