Client Care Coordinator
Mississauga, ON, Canada
Job Description
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Home Instead is a franchise-based network that is committed to providing dependable, compassionate elderly care services such as personal care, Alzheimer\'s & Dementia care, companionship and home help. Would you like to join an energetic team who is committed to collectively enhancing the lives of seniors in our community? Home Instead is currently hiring for a Client Care Coordinator to support our Mississauga region! The schedule for this position is 8:30am-5:00pm, 40 hour work week but will require some flexibility. The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGivers introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client\xe2\x80\x99s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours. What We Offer:
- Competitive Salary
- Employee Incentives
- Initial and In-Depth Training and Developement programs contributing to continued growth
- Company Benefits
- RRSP Company Matching
- Meet with potential clients and family members to discuss their needs and provide solutions in the form of a plan of care
- Conduct care consultations as needed following the consultiatve sales process
- Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service
- Work with other team members to coordinate various aspects of a client\xe2\x80\x99s care
- Conduct client/CAREGiver introductions with every new client and every new CAREGiver
- Develop a Quality Assurance frequency plan to ensure each client has QA visits and calls
- Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through Quality Assurance visits
- Demonstrate open and effective communication with clients, family members, Management, colleagues, and CAREGivers
- Once training is completed, will be part of the on-call schedule
- Other duties as assigned by Management
- Must possess a valid driver\xe2\x80\x99s license, auto insurance, have access to vehicle and be willing to travel to Mississauga and surrounding areas.
- Provides top notch customer service to internal and external customers
- Self-motivated and sales driven
- Thrives in a fast-paced environment and is an expert in multitasking
- Highly organized with special attention to detail
- Basic to intermediate level of experience with Microsoft Office application
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
- 8 hour shift
- Day shift
- Monday to Friday
- Client Management: 1 year (preferred)
- Customer Service: 1 year (preferred)
- Drivers License (required)
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Job Detail
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Job IdJD2132341
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMississauga, ON, Canada
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EducationNot mentioned