Clerk Reviewer

COMPETITION: #2483-50010530

SECTION:
Transcription CPC Support Unit, Information Management Section

LOCATION:
3585 Graveley Street, Vancouver

STATUS:
Temporary full-time

DURATION:
Until approximately April 26, 2025
(Assignment may be extended or reduced for operational reasons or due to circumstances that could not be foreseen at the time of posting)

HOURS OF WORK:
Variable 10-hour shifts \xe2\x80\x93 4 days on, 4 days off

SALARY:
Pay Grade 17 - $29.13 - $34.23 per hour

COMPETITION END DATE:
Thursday, May 23, 2024

Responsible for transcribing police reports, processing recovered stolen vehicles, processing online crime reports, and reviewing, managing, and maintaining the CPIC system.

ESSENTIAL DUTIES

• Adds, reviews, maintains, and validates CPIC entries (ie. property records, Special Interest to Police (SIP), surveillance, Administrative Driving Prohibitions, etc.)
• Sends, receives, and distributes CPIC messages appropriately
• Follows up with the completion of K-file victim notifications and NOK requests
• Queries booking sheets received from the Jail
• Transcribes police reports into PRIME/Versadex
• Sends follow-ups as required
• Routes electronic files to the appropriate units/handles
• Liaises with internal and external agencies as required (ie. ICBC, E-Comm, VPD Jail, etc.)
• Completes weekly tow sheets
• Advises registered owners by phone when their stolen vehicles are recovered
• Generates and processes daily browses/reports
• Redacts Section 28 Mental Health Act reports and faxes them to the appropriate hospital.
• Reviews and processes Online Crime Reports (OCR)
• Performs basic CPIC Management Unit processes after hours
• Manages unscheduled system outages and assists with scheduled outages
• Completes monthly CPIC validation reports
• Receives incoming phone calls from a wide range of customers and directs them appropriately
• Participates in the annual mandatory high-stress debrief program
• Other related duties and responsibilities as assigned

KNOWLEDGE, SKILLS, AND ABILITIES
Required:

• Have working knowledge of PRIME/Versadex, WMS, JUSTIN, CPIC, CPIC Web
• Have thorough knowledge of Outlook, Word, and Excel
• Have knowledge of the Department\xe2\x80\x99s information sharing policy
• Able to multi-task
• Have good organizational skills
• Able to communicate (written and verbal) effectively with VPD personnel at all levels, as well as outside police agencies
• Able to maintain effective working relationships in a team environment
• Able to work independently or in a team
• Able to provide excellent customer service
• Able to work accurately with constant interruptions
• Able to utilize independent decision making skills

Preferred:

• Working knowledge of the Criminal Code of Canada and other federal and provincial statutes
• Have working knowledge of CPIC Policy

EXPERIENCE
Required:

• Minimum one year of experience in an office or team environment

Preferred:

• Minimum 2 years\xe2\x80\x99 experience in a policing environment
  

EDUCATION
Required:

• Grade 12

Preferred:

• Commercial training in an office environment
• Accredited CPIC course or equivalent experience

OTHER REQUIREMENTS

• All employees must maintain their enhanced security clearance while employed with the Vancouver Police Department, which will be renewed every five years or as required
  

SELECTION PROCESS
Short-listed applicants must pass standard clerical testing prior to moving on to the interview stage. The testing consists of:

• Typing \xe2\x80\x93 45 wpm minimum
• Excel (Basic)
• Word (Basic)
• Data Entry \xe2\x80\x93 6000 kph

NOTE: This position falls under the jurisdiction of Teamsters Local 31.

Applicants should submit a resume via email to vpd.civilian.jobs@vpd.ca by 4:30 p.m. on the closing date. Indicate the competition # in the subject line of the email.

THE VANCOUVER POLICE DEPARTMENT IS AN EQUAL OPPORTUNITY EMPLOYER
Education : Other trades certificate or diploma
Experience : 1 year to less than 2 years