Job Description

Work Term: Temporary Work Language: English Hours: 16 to 24 hours per week Education: Secondary (high) school graduation certificate Experience: Will train or equivalent experience

Work setting

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Hospitality industry Urban area Hotel, motel, resort

Tasks

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Investigate complaints and claims Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Exchange foreign currency Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Perform light housekeeping and cleaning duties Provide customer service

Computer and technology knowledge

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Multi-line switchboard Word processing software Database software Computerized bookkeeping system Central reservation system (CRS) Spreadsheet Internet

Security and safety

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Bondable Criminal record check

Transportation/travel information

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Own transportation Public transportation is available

Work conditions and physical capabilities

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Attention to detail

Personal suitability

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Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Reliability Team player Resourcefulness

Screening questions

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Are you available for the advertised start date? Are you currently legally able to work in Canada? Do you currently reside in proximity to the advertised location? Do you have previous experience in this field of employment?

Financial benefits

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Bonus Gratuities Night shift premium

Other benefits

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Free parking available Learning/training paid by employer Other benefits Parking available

Support for mature workers

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Applies hiring policies that discourage age discrimination * Provides staff with awareness training to create a welcoming work environment for mature workers