Job Description

Reporting to the Team Lead, Messaging Services, this role will support various IT services: Exchange Online, MS Teams support, M365 Defender, M365 Purview, and others.



This role will be responsible for ticket fulfillment according to service level targets for incidents, changes tickets, and problems related to Microsoft 365 workloads.



The role will also provide recommendations, including details of resource requirements, dependencies, interdependencies, policy implications pertaining to internal/external influences and the methodology to be applied in optimizing the configuration of MS Teams, Exchange Online, Microsoft Defender, MS Purview and other cloud-based solutions.



This resource will have working knowledge and experience of IT infrastructure environments including general concepts of workstation/server hardware, software build and push strategies, and a general understanding of line-of-business applications and architectures. The resource must have a sound understanding of IT Change and Communication Management and User Acceptance Testing frameworks.




Duties:

Apply and interpret how the operation guidelines enhance the department's way of doing business.

Review new services and technology requests by business area and assess their impact on the operational environment, giving recommendations for remediation.

Assist in developing action plans, schedules, and estimates pertaining to architectural deployment and services delivery.

Assist in developing task lists and resource assignments within the context of architectural planning and deployments.

Evaluate current services and recommend remedial actions where required.

Hands-on implementation, upgrading, troubleshooting of messaging software and hardware infrastructure.

Perform problem diagnosis, troubleshooting and resolution.

Provide quality control on production implementations.

Provide tracking and reporting of time and status on all work as required.

Develop and maintain documentation.

Develop messaging related procedures.

Effective teamwork and proficient communication with team members, management team and supported ministries.

Provide cross training and knowledge transfer to team members.

Qualification

Desired

Must Have

Education

Bachelor degree or diploma in IT, Computer Science, Math or Engineering or equivalent experience.



Yes

Travel/Flexible Schedule

Ability to work evenings and/or weekends and/or during block time/change windows outside of normal business hours (8:15 a.m. to 4:30 p.m. Alberta time, Monday to Friday).



Yes

Work Experience

Experience designing, planning, implementing and supporting On-Premesis Exchange 2016/2019, Exchange SE environment and Exchange Online in large organization of comparable size and complexity to the Public Sector.



8 years





Experience supporting email security related services like anti-spam, anti-phishing, access management.



8 years





Experience supporting Skype for Business or Microsoft Teams in an enterprise environment.



8 years





Experience with Microsoft architecture, installation and administration in a multi-server environment.



8 years

Nice to Have

Work Experience

Experience collecting requirements, analyzing, designing or implementing M365 products and services, either on-premises or in a cloud infrastructure-as-a-service environment.



5 years





Experience configuring and maintaining Quest Exchange Migration Wizard.



5 years





Experience implementing and supporting Microsoft Teams



5 years





Experience in user identity verification processes, and maintaining user IDs, passwords and accounts permission levels for business applications.



5 years





Experience migrating from an on premise Skype for Business environment to Microsoft Teams.



3 years





Experience performing access management activities to Microsoft 365 tenants.



5 years





Experience performing Information Management related activities like litigation hold, e-discovery, retention schedules for M365 services



5 years





Experience supporting bulk mail delivery solutions



3 years





Experience with AntiSpam Administration.



5 years





Experience with the creation and implementation of naming standards, usage standards and best practices.



5 years





Experience working in or for the public sector.



4 years





Experience working in the Public Sector environment or an environment of equivalent size and complexity.



8 years