Job Description

Job Type: Contract


Job Category: IT

Job Title: Cloud Messaging Specialist - Microsoft 365 (Contract)

Work Location:

Remote (within Canada) + Occasional Onsite at J.G. O'Donoghue Building, Edmonton

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Employment Type: Contract

=============================

Hours:

7.25 hrs/day | 36.25 hrs/week

===============================================



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GENERAL INSTRUCTIONS:

-------------------------

Working Hours & Location

-----------------------------


Standard hours:

8:15 AM - 4:30 PM (Alberta Time), Monday-Friday

.


Work must be conducted

within Canada

(security requirement).
Primarily remote;

3-4 onsite meetings per year

may be required (travel at contractor's cost).
Occasional after-hours or weekend work may be required with notice.

Incumbency

--------------


The role was previously filled by a contractor; however, GoA will select the best-qualified candidate.

Mandatory Training (post-hire)

-----------------------------------


FOIP (Freedom of Information and Protection of Privacy)


Security Awareness
Other optional GoA courses as required

Equipment Requirements

--------------------------


Preferably the contractor provides their own equipment.


GoA can provide a laptop/desktop if required.

Submission Requirements

---------------------------


Your submission must include:

Resume

with experience clearly described under relevant roles


Format: MMM/YYYY - MMM/YYYY

Three professional references

(most recent first)
Experience MUST be demonstrated in the resume exactly where it was obtained




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Project Scope:

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Cloud Platform Services supports the GOAs fully integrated Cloud products Cloud landing zones and M365 services that enable APS staff to work more collaboratively and efficiently as they deliver valuable programs and services to Albertans. The Cloud Platform Services area is also responsible for the continuous service improvement and continuous service development of those services and products.

Reporting to the Team Lead, GoA Messaging Services,

this role will support various IT services: Exchange Online, MS Teams support, M365 Defender, M365 Purview, and others.

Role Overview:

------------------


The Government of Alberta is seeking one (1) IT Technical Resource to support

Cloud Platform Services

, specifically within

GoA Messaging Services

. The role focuses on operational support, configuration, optimization, and problem resolution across key Microsoft 365 services including

Exchange Online, MS Teams, M365 Defender, and MS Purview

.
The resource will work under the Team Lead, Messaging Services, and will be responsible for

incident, change, and problem ticket fulfillment

, along with continuous service improvement and documentation activities.

Key Responsibilities

------------------------

###

Operational Support & Ticket Management

Fulfill incident, change, and problem tickets for Microsoft 365 workloads according to SLAs.


Diagnose, troubleshoot, and resolve issues across Exchange Online, MS Teams, Defender, Purview, and related cloud services.
Perform upgrades, configuration adjustments, and hands-on implementation of messaging systems.


###

Service Enhancement & Recommendations

Review new service/technology requests and assess operational impacts.


Provide recommendations covering resource requirements, dependencies, policy impacts, and configuration optimizations.
Evaluate existing services and propose remediation strategies where needed.


###

Architecture & Deployment Support

Assist with the development of action plans, schedules, task lists, and resource assignments for deployments.


Contribute to architectural planning activities for messaging platforms and cloud solutions.


###

Documentation & Quality Assurance

Develop and maintain technical documentation, operational procedures, and knowledge base materials.


Provide quality control during production implementations.
Track and report work activities, ensuring status transparency.


###

Team Collaboration

Actively contribute to team communication, knowledge sharing, and cross-training.


Work effectively both independently and within a team environment.

Mandatory Qualifications (Must Have)

========================================

###

Education

Bachelor's degree or diploma in IT, Computer Science, Math, Engineering, or equivalent.


###

Work Experience (Minimum 8 Years)

Designing, planning, implementing, and supporting

Exchange 2016/2019

.


Supporting email security:

anti-spam, anti-phishing, malware protection

.
Supporting

Skype for Business or Microsoft Teams

in enterprise environments.
Microsoft architecture, installation, and administration in large enterprise settings.


###

Availability

Ability to work evenings/weekends during change windows, as required.

Must Have

Education

Bachelor degree or diploma in IT, Computer Science, Math or Engineering or equivalent experience.

Yes

Travel/Flexible Schedule

Ability to work evenings and/or weekends and/or during block time/change windows outside of normal Government of Alberta business hours (8:15 a.m. to 4:30 p.m. Alberta time, Monday to Friday).

Yes

Work Experience

Experience designing, planning, implementing and supporting On-Premesis Exchange 2016/2019, Exchange SE environment and Exchange Online in large organization of comparable size and complexity to the Government of Alberta.

8 years

Experience supporting email security related services like anti-spam, anti-phishing, access management.

8 years

Experience supporting Skype for Business or Microsoft Teams in an enterprise environment.

8 years

Experience with Microsoft architecture, installation and administration in a multi-server environment.

8 years

Nice to Have

Work Experience

Experience collecting requirements, analyzing, designing or implementing M365 products and services, either on-premises or in a cloud infrastructure-as-a-service environment.

5 years

Experience configuring and maintaining Quest Exchange Migration Wizard.

5 years

Experience implementing and supporting Microsoft Teams

5 years

Experience in user identity verification processes, and maintaining user IDs, passwords and accounts permission levels for business applications.

5 years

Experience migrating from an on premise Skype for Business environment to Microsoft Teams.

3 years

Experience performing access management activities to Microsoft 365 tenants.

5 years

Experience performing Information Management related activities like litigation hold, e-discovery, retention schedules for M365 services

5 years

Experience supporting bulk mail delivery solutions

3 years

Experience with AntiSpam Administration.

5 years

Experience with the creation and implementation of naming standards, usage standards and best practices.

5 years

Experience working in or for the public sector.

4 years

Experience working in the Government of Alberta Domain environment or an environment of equivalent size and complexity.

8 years


Required Skills


ANNOTATION SPECIALIST

SENIOR DEVELOPE

SENIOR EMAIL SECURITY ENGINEER

SENIOR NETWORK ENGINEER