Job Description

We\xe2\x80\x99re Northbridge Financial. We\xe2\x80\x99re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada\xe2\x80\x99s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We\xe2\x80\x99re a company of passionate people who put people first. Do you want to join a team that believes in working hard \xe2\x80\x93 and having fun at work \xe2\x80\x93 all while making a difference? Look no further than Northbridge.
Our Claims Service Representatives are on our front-line, receiving all incoming inquiries calls and setting up new claims. They are responsible for providing prompt technical support services to our Claims Adjusters through telephone claims, while maintaining data quality and service levels within the department. While being on the phone queue, they provide excellent customer service ensuring that every interaction is a great experience.

The most important characteristics for our CSR\xe2\x80\x99s are attention to detail, strong communication, and the ability to work in a fast-paced environment supporting our Adjusters on the floor.
In other words, they\xe2\x80\x99re awesome. If you are too, consider joining us to support our Claims Department.

You\xe2\x80\x99re great at:

• 
  Customer Service
• 
  Handling high-volumes of requests in a timely manner
• 
  Working with different departments to ensure a quick and accurate flow of information

You have:

• 
  Post-Secondary education (College or University)
• 
  2 years of front-line Customer Service experience
• 
  Exceptional communication skills
• 
  Proficiency in Microsoft Office applications
• 
  Team-first mentality

We\xe2\x80\x99re great at putting you first by:

• 
  Prioritizing your well-being (Wellness Program, flexible health benefits, employee assistance)
• 
  Promoting balance (flexible schedules, generous time off, and work from home options)
• 
  Supporting your financial health (employee share purchase plan, pension plans, discount on staff insurance)
• 
  Helping you grow in your career (education assistance, internal mobility)
• 
  Caring about the community and the causes you believe in (donation matching, team volunteering)

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.
At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.