Job Description

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients\xe2\x80\x99 opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of \xe2\x82\xac17billion.

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Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

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Qualifications

SUMMARY

You will provide a high level of accurate administration and customer service of the various Life Insurance New Business and Client Services processes as they relate to Compensation. You will be accountable for performance metrics to ensure that your work is completed on time. You be committed to embracing customer service values and goals, and deepening client relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

\xc2\xb7 Ability to analyze data, identify issues and determine solutions

\xc2\xb7 Ability to decipher complex commission issues and determine fix

\xc2\xb7 Mathematical and calculation skills required

\xc2\xb7 Ability to calculate complex commission payouts and bonuses

\xc2\xb7 Proficient with Microsoft Office Outlook, Word and Excel

\xc2\xb7 Excellent time management and organizational skills with ability to multi-task

\xc2\xb7 Strong verbal and email communications skills required

\xc2\xb7 Professional etiquette and strong customer service skills required

• Sound decision making skills
• Ability to manage workload and meet deadlines/ SLA\xe2\x80\x99s

\xc2\xb7 Adherence to standard operating processes and procedures and quality guidelines

\xc2\xb7 Ability to thrive in a Team Environment

\xc2\xb7 Operate within company and legal regulations regarding PIPEDA, fraud, confidentiality, and private health information.

\xc2\xb7 Flexibility

\xc2\xb7 Other duties as required

\xc2\xb7 Work schedule is based on business requirements

EDUCATION and/or EXPERIENCE

• Post-Secondary College / University Degree or equivalent

LANGUAGE SKILLS

Ability to

• Present and facilitate training content to ensure understanding by varied audience
• Read and interpret documents such as policies and operating and procedural manuals.
• Write/amend routine correspondence to the insured providing policy details
• Speak effectively and professionally to clients, external stakeholders and employees of the organization.

Fluency in spoken and written English required; fluency in French a definite asset.

Capgemini