Job Description

Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you've been looking for!

We are looking for Claims Agents to work in the heart of Ottawa, just west of downtown. You'll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you'll love it here!

Advantages
-Monday-Friday work week
-Hours of work between 8am and 4pm (may be required to work until 8pm if required by business needs)
-Accessible by public transit (parking not available)
-Team oriented environment
-No sales or any up selling required
-Work for a reputable, stable company
-Opportunity to work on inter-departmental projects
-Get to help people every day with important projects

Responsibilities
-Take and make calls in a tactful and professional manner
-Process and verify claims - you'll need to follow the guidelines for this
-Expedite emergency claims and situations whenever prudent
-Math will be required
-Some Data Entry is required
-Assist other departments as necessary to ensure a great customer experience

Qualifications

-Bilingualism in French and English
-Must have previous customer service experience (call centre strongly preferred)
-Completion of post-secondary education or equivalent work experience
-Knowledge of real estate, mortgages, legal, or banking would be an asset
-Experience processing claims would be strongly preferred
-High attention to detail and ability to maintain professionalism under pressure
-Must be eligible to obtain a government security clearance

Summary
Please apply by...

Visiting www.randstad.ca and apply through the posting
Applying by e-mail at: callcentreottawa@randstad.ca (please use "Claims" as the subject)
Calling us at 613-726-0220 x4

We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you've been looking for!

We are looking for Claims Agents to work in the heart of Ottawa, just west of downtown. You'll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you'll love it here!

Advantages
-Monday-Friday work week
-Hours of work between 8am and 4pm (may be required to work until 8pm if required by business needs)
-Accessible by public transit (parking not available)
-Team oriented environment
-No sales or any up selling required
-Work for a reputable, stable company
-Opportunity to work on inter-departmental projects
-Get to help people every day with important projects

Responsibilities
-Take and make calls in a tactful and professional manner
-Process and verify claims - you'll need to follow the guidelines for this
-Expedite emergency claims and situations whenever prudent
-Math will be required
-Some Data Entry is required
-Assist other departments as necessary to ensure a great customer experience

Qualifications

-Bilingualism in French and English
-Must have previous customer service experience (call centre strongly preferred)
-Completion of post-secondary education or equivalent work experience
-Knowledge of real estate, mortgages, legal, or banking would be an asset
-Experience processing claims would be strongly preferred
-High attention to detail and ability to maintain professionalism under pressure
-Must be eligible to obtain a government security clearance

Summary
Please apply by...

Visiting www.randstad.ca and apply through the posting
Applying by e-mail at: callcentreottawa@randstad.ca (please use "Claims" as the subject)
Calling us at 613-726-0220 x4

We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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Randstad Interim Inc. is a corporation formed under the federal laws of Canada. Our corporation number is 797878-2. Our permit number in Quebec is AP-2000610. Our registered office is at 777 Bay Street, Suite 2000 PO Box 128, Toronto, Ontario, M5G 2C8. RANDSTAD, , HUMAN FORWARD and SHAPING THE WORLD OF WORK are registered trademarks of Randstad N.V. Randstad N.V. 2020