Claims Agent Metro Supply Chain (mth) Inc.

Edmonton, AB, Canada

Job Description

JOIN OUR TEAM

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world\xe2\x80\x99s fastest growing and most recognizable organizations. We advance our customers\xe2\x80\x99 business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

Reporting to the Claims Manager, the job holder has the mandate to collect complaints and claims - goods and / or property.

RESPONSIBILITIES:

  • Investigation / analysis of damages and interests
  • Responds to customer questions within the framework of their knowledge
  • Listening, analyzing, and diagnosing the nature of the problems
  • Support and take responsibility for resolving customer issues at the first point of contact within their role
  • Ensure customer satisfaction
  • Thoroughness in clerical manual tasks
  • Is committed to maintaining harmonious relationships with customers and the internal team
  • Ability to solve practical problems using several tangible variables in situations where current standards are limited.
  • Other related tasks
EDUCATION:
  • College diploma or equivalent experience.
EXPERIENCE:
  • Experience in the insurance industry (complaints and claims)
  • Claims assessment
  • Customer service
  • Good ability to argue and reason in litigation.
CORE COMPETENCIES:
  • Customer Centricity
  • Fully Bi-lingual (English & French)
  • Fostering Culture
  • Collaboration
  • Problem Solving & Decision Making
  • Managing Through Change
  • Developing Self & Others
  • Planning & Results Orientation
  • Communication
  • Always Improving Mindset
  • Business & Financial Savvy
Why Join Us

  • Work in an environment where safety is our first priority
  • The opportunity to build a career with a growing company
  • Medical, dental, and vision coverage for you and your family
  • Life and disability insurance
  • Wellness programs to support your family\xe2\x80\x99s well-being
  • A Retirement Savings Program with a company match
  • Company team wear allowance
  • Employee Appreciation Day
  • Company sponsored social events
  • Community volunteering
We are committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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Job Detail

  • Job Id
    JD2184586
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Edmonton, AB, Canada
  • Education
    Not mentioned