Job Description

JOIN OUR TEAM

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world\xe2\x80\x99s fastest growing and most recognizable organizations. We advance our customers\xe2\x80\x99 business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

Reporting to the Claims Manager, the job holder has the mandate to collect complaints and claims - goods and / or property.

RESPONSIBILITIES:

• Investigation / analysis of damages and interests
• Responds to customer questions within the framework of their knowledge
• Listening, analyzing, and diagnosing the nature of the problems
• Support and take responsibility for resolving customer issues at the first point of contact within their role
• Ensure customer satisfaction
• Thoroughness in clerical manual tasks
• Is committed to maintaining harmonious relationships with customers and the internal team
• Ability to solve practical problems using several tangible variables in situations where current standards are limited.
• Other related tasks

EDUCATION:

• College diploma or equivalent experience.

EXPERIENCE:

• Experience in the insurance industry (complaints and claims)
• Claims assessment
• Customer service
• Good ability to argue and reason in litigation.

CORE COMPETENCIES:

• Customer Centricity
• Fully Bi-lingual (English & French)
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family\xe2\x80\x99s well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering

We are committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.