Job Description

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Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world\xe2\x80\x99s fastest growing and most recognizable organizations. We advance our customers\xe2\x80\x99 business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

JOB SUMMARY:
We are seeking a highly experienced and skilled Director of Claims to join our transportation company. As the Director of Claims, you will be responsible for overseeing and managing all aspects of our claims department, ensuring efficient and effective handling of claims related to our transportation services. Your primary focus will be on developing and implementing strategies to mitigate claims risk, improving claims processes, and ensuring the highest level of customer satisfaction. This is a senior leadership role that requires strong leadership, analytical skills, and a deep understanding of the claims management process in the transportation industry.

RESPONSIBILITIES:

• Provide strategic leadership and direction to the claims department, ensuring the achievement of organizational goals and objectives.
• Develop and implement claims management strategies, policies, and procedures to minimize risks and ensure compliance with industry regulations.
• Design process & oversee the entire claims lifecycle, from initial claim filing to settlement or resolution, ensuring timely and accurate claims processing.
• Lead and manage a team of claims professionals, providing guidance, training, and performance feedback to ensure high-quality work and professional development.
• Analyze claims data, trends, and patterns to identify areas for improvement and implement proactive measures to reduce claims frequency and severity.
• Collaborate with internal stakeholders, such as operations, legal, and finance, to investigate and resolve complex claims and address any potential liabilities.
• Build and maintain strong relationships with insurance providers, brokers, and other external partners to ensure effective claims management and cost containment.
• Monitor industry developments, regulatory changes, and emerging risks related to claims management in the transportation sector, and implement appropriate adjustments to strategies and processes.
• Prepare and present regular reports to executive management, providing insights on claims performance, trends, and recommendations for continuous improvement.
• Foster a culture of exceptional customer service, ensuring prompt and fair resolution of claims while maintaining positive relationships with customers.
• Develop and monitor key performance indicators (KPIs) to evaluate claims department performance and drive continuous improvement initiatives.

QUALIFICATIONS:

• Bachelor\'s degree in a relevant field such as Business Administration, Insurance, or Risk Management. A master\'s degree is a plus.
• Extensive experience (typically 10+ years) in claims management, preferably within the transportation or logistics industry.
• Strong knowledge of transportation regulations, insurance policies, and legal requirements related to claims management.
• Proven track record of leadership and management experience, including overseeing a team of claims professionals.
• Exceptional analytical and problem-solving skills, with the ability to analyze complex data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.
• Strong negotiation and conflict resolution abilities, with the capability to handle challenging situations and resolve claims disputes.
• Detail-oriented mindset with excellent organizational and time management skills.
• Proficiency in using claims management software and other relevant tools.
• Professional certifications such as Certified Claims Professional (CCP) or Chartered Property Casualty Underwriter (CPCU) are desirable.

CORE COMPETENCIES:

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family\xe2\x80\x99s well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering

We are committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.