Job Description

We are hiring for an experienced Claims Administrator/Office Assistant to join our team! Apply Now. About Us Operating as Greater Edmonton Taxi Service, J&P Auto, Prestige Transportation, and Cliffs Towing, at 2370845 Alberta Ltd., we provide a supportive and progressive work environment for our employees that will not only challenge, but encourage new ideas and common-sense solutions. We focus on collaborative efforts and always take the time to see the funny side of life! We offer a competitive compensation package and are strong believers in work/life balance. About You You have great customer service experience with a keen eye for detail. You will be an integral part of the Claims Department and will interact with all levels of the organization to expedite claim resolution, including completion of claims reviews to validate accuracy and validity of reports. Direct Report Reporting to the Safety Advisor/Claims Supervisor, the Claims Assistant is responsible for completing investigations/documentations within a tight deadline. Investigation of drivers and customers must always be conducted with confidentiality. Key Responsibilities \xc2\xb7 Investigate, adjust, and process claims, and payments as assigned \xc2\xb7 Processing claims includes taking photos of all vehicles involved in the incident, book vehicles for repairs, complete body shop files, process accident payments, etc., \xc2\xb7 Interview drivers regarding the incident \xc2\xb7 Develop effective working relationships with external clients, management, and all levels of the organization to ensure customer needs are met \xc2\xb7 Communicate with other departments on status of equipment and credits from incidents \xc2\xb7 Complete reviews of drivers\xe2\x80\x99 driving history \xc2\xb7 Respond to drivers\xe2\x80\x99 questions and request for experience letters \xc2\xb7 Booking of body shop work and parts shop \xc2\xb7 Review and maintain DCPD reports \xc2\xb7 Document and follow division policies and procedures \xc2\xb7 Provide administrative support within the department and to the Claims Administrator \xc2\xb7 Participate in the education, training, and meetings with fleet drivers. \xc2\xb7 And other duties as assigned Required Skills & Competencies \xc2\xb7 Attention to detail with the ability to analyze and understand complex claim related documents and activities. \xc2\xb7 Excellent organizational skills and the ability to manage multiple projects and meet tight deadlines. \xc2\xb7 A team player who is focused on providing exceptional service and a customer focused attitude with the ability to take direction, work independently and work well with others. \xc2\xb7 Must be able to prioritize and multitask, including being able to remain flexible in continually changing and fast paced situations. \xc2\xb7 Ability to work with time constraints in a complex environment. \xc2\xb7 Possess advanced problem-solving skills with the ability to proactively manage issues. \xc2\xb7 Proficient in word, excel, and power-point. Qualifications \xc2\xb7 Previous experience in reviewing/administering claims an asset \xc2\xb7 Post-secondary education or equivalent with a background in insurance experience preferred Working Conditions/Hours The candidate will be required to walk around vehicles outside in any weather and inside the garage. The candidate will also be called to the garage to review repairs. Monday to Friday, 8am \xe2\x80\x93 4:30pm We thank you for your interest, however, only qualified candidates will be contacted. Job Types: Full-time, Permanent Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift
• Day shift

Application question(s):

• Describe your direct experience with vehicle claims and insurance.
• What is your minimum wage expectation to start?

Experience:

• processing vehicle claims and insurance: 1 year (required)
• document control: 1 year (preferred)

Licence/Certification:

• Class 5 (non GDL) (preferred)

Work Location: In person