Job Description

Experience Required (Years): 6 & aboveEssential Skills:

• Basics of Network Operation
• 7+ years hands on experience with Cisco Network administration and support
• Strong analytical and troubleshooting skills; client-centric, professional, friendly, courteous
• Hands on experience with Service ticketing tools (ServiceNow)
• Cisco Network Admin, ServiceNow

• Provides day to day operational technical support for the delivery of data, wireless services , including 24 hour on-call support.
• Monitors the operation of telecom network systems. Performs complex duties relating to network operations, installations, and/or maintenance for local, off-site, and/ or remote locations
• Serves as a technical specialist for the resolution of complex network related problems
• Manages the team queue of issues ensuring timely resolution
• Performs initial telephony technology evaluation and pre-implementation testing of hardware and software.
• Implements telephony POC designs into full-scale production systems involving configuration and deployment of Enterprise Cisco Data/Wireless Platforms
• Develops and builds network design documentation and diagrams of telephony infrastructure
• Provides technical consulting services on Data/Wireless technology to business clients
• Acts as a project manager for small, medium and large-scale IT Data networking projects
• Manages and controls the contractual relationship with IT Telecom service providers
• Communicate written and verbal technical topics and situations effectively to both technical and non-technical audience

• The ability to be a self-starter, and be able to manage expectations with customers
• Strong communication skills and a strong sense of urgency
• Advanced troubleshooting Skills
• CCNA or higher
• Route/Switch Certification
• College/University Degree in IT, Computer Science or related field or Equivalent Experience

• 8 hour shift
• Monday to Friday