Job Description

Are you ready for a taste of the one of Canada\'s Top Employers? Purdys Chocolatier is delighted to have been voted by our employees as one of the Canada\'s Best Employers. This esteemed award is a testament to the rich texture of our history and our more than 100 years of dedication to quality, trust, tradition, and innovation. The Purdys difference is that we truly recognize the value of our people.

We reward you with competitive compensation, recognition for your achievements, opportunities for ongoing training to grow professionally and personally, delicious perks, and much, much more. Are you a highly organized person? Do you enjoy troubleshooting and diagnostics across various systems? Do you have an obsession with chocolate?

If so, you might be just what Purdys Chocolatier needs! We are looking for an experienced Intermediate System / Network Administrator to join our IT department at our Support Office in Vancouver, BC. Key responsibilities include but are not limited to: \xe2\x80\xa2 Triage, diagnose, troubleshoot and resolve tier-2 level technical issues (remotely and in person, via tickets, phone, email, walk up) escalated by the help desk team \xe2\x80\xa2 Provide ongoing communication back to the help desk and/or internal customers on tier-2 technical issues \xe2\x80\xa2 Maintain documentation for repetitive issue resolution/instruction, processes and procedures to support internal knowledge transfer and training of internal IT employees \xe2\x80\xa2 Accountable for the creation and maintenance of network diagrams \xe2\x80\xa2 Ability to work weekend shifts and support after hours, as well as travel to shops, on an as needed basis \xe2\x80\xa2 Accountable for dashboard maintenance using PRTG \xe2\x80\xa2 Administer and maintain the Purdys Network (2 offices and 82 Stores) and the backup system (monitor backups, perform recovery and restore tests) \xe2\x80\xa2 Administer and maintain Active Directory - GPO\xe2\x80\x99s, OU\xe2\x80\x99s (security and permissions), work closely with the Help Desk team to manage Users and Groups \xe2\x80\xa2 Administer and maintain virtual machine environment, Windows Servers (administration, monitoring, patch management) \xe2\x80\xa2 Administer and maintain Microsoft 365 environment (Exchange, SharePoint, Teams), Sophos endpoint security system, cloud-based VoIP system The successful candidate should have: \xe2\x80\xa2 Minimum 6 - 8 years in a Systems / Network Administrator role \xe2\x80\xa2 Electronics engineering or computer science certificate or degree is an asset, Server and Networking certification \xe2\x80\xa2 Experience with working with Cisco Meraki, Palo Alto, HPE, Aruba Access Points, Ubiquiti Unifi Access Points \xe2\x80\xa2 Experience working with Veeam Backup and Replication, Sophos MTR \xe2\x80\xa2 Ability to perform advanced troubleshooting and diagnostics across various systems \xe2\x80\xa2 Networking fundamentals (VPN, TCP/IP, VLANs, ROUTING, security, etc) demonstrate the ability to troubleshoot and diagnose network related issues \xe2\x80\xa2 Microsoft Active Directory (GPO\xe2\x80\x99s, OU security and permissions), Microsoft Servers (Windows 2016, 2019, 2022), Microsoft Office 365, Adobe Creative Cloud, and other cloud systems \xe2\x80\xa2 VMWare vSphere (VMWare ESXi 7.0, vCenter 7.0) \xe2\x80\xa2 Azure and AWS Cloud Administration \xe2\x80\xa2 Scripting in Windows (PowerShell) \xe2\x80\xa2 Proficiency with using a ticketing system and a remote access support tool \xe2\x80\xa2 Understanding of IT security principles including PCI-DSS \xe2\x80\xa2 Excellent organizational and communication skills \xe2\x80\xa2 Experience in data center environment \xe2\x80\xa2 Must have a vehicle and hold a valid BC driver\'s license \xe2\x80\xa2 Ability to lift up 50lbs and climb a ladder Purdys Chocolatier recognizes the value of skills and knowledge gained outside of formal education and paid employment. Applicants who present an equivalent combination of qualifications and experience will be considered and are encouraged to apply.

We thank all applicants for their interest in Purdys Chocolatier, but due to the volume of applications received, we are only able to contact those applicants who have been selected for an interview. No phone calls please. Purdys Chocolatier is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us via email at resumes@purdys.com