Job Description

Heritage Family Services is seeking an experienced Team Lead Worker for a program in Red Deer, Alberta.

About the Role:

We are looking for a dedicated, service-oriented leader who is authentic, responsible, and organized. The ideal candidate will have strong interpersonal skills and the ability to build healthy relationships with children and youth using a trauma-informed approach.

Key Responsibilities:

Foster trusting relationships while respecting each youth's individuality.

Ensure a safe and secure environment by following security protocols and policies.

Lead and support staff and clients by providing coaching, guidance, and supervision.

Oversee daily routines and facilitate youth-centered programs.

Assist in meal preparation and encourage healthy living habits.

Promote a positive self-concept and celebrate achievements.

Advocate for each child/youth, ensuring access to necessary resources.

Create a nurturing environment that meets the emotional needs of youth.

Support youth in developing life skills, including emotional regulation and problem-solving.

Qualifications & Requirements:

Diploma (minimum 2 years) in Human Services or a related field.

At least 3 years of relevant experience working with children/youth.

Pre-employment requirements:

Criminal Record Check (including Vulnerable Sector Check).

Child Intervention Check.

Valid Class 5 Driver's License & Driver's Abstract (fewer than six demerits).

Strong understanding of therapeutic care and Therapeutic Crisis Intervention (TCI).

Knowledge of child development, trauma, loss, and grief.

Awareness of Indigenous traditions, cultures, and beliefs to ensure culturally appropriate care.

Ability to work with diverse communities and demonstrate respect for different identities, backgrounds, and experiences.

Excellent cross-cultural communication and teamwork skills.

Why Join Us?

Heritage Family Services has been supporting children and families for over 40 years in Alberta. Our approach is attachment-based, developmental, and trauma-informed, ensuring that both our staff and the youth we serve receive the best possible support.

We are an equal opportunity employer and welcome candidates from all backgrounds. Only applicants legally eligible to work in Canada will be considered.

If you are selected as the successful candidate, you will be required to provide the following documents as a condition of employment upon receiving the job offer

A Criminal Record Check (with Vulnerable Sector) that is dated within the last 6 months

A Child Intervention Check that is dated within the last 6 months

Proof of eligibility to work in Canada

Class 5 Alberta Government Issued Driver's License

A Driver's Abstract that is dated within the last 6 months

Copy of education listed in resume.

•Please note that given the nature of our work, proficiency in both spoken and written English is required.

Job Type: Full-time

Pay: $23.01 per hour

Benefits:

• Casual dress
• Employee assistance program
• On-site parking

Flexible language requirement:

• French not required

Schedule:

• 12 hour shift
• 8 hour shift
• Evening shift
• Weekends as needed

Licence/Certification:

• Class 5 Licence (required)

Work Location: In person