Job Description

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely-helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The Change Management Facilitator is responsible for implementing change management and communications strategies to support CN's Smart Terminal Program (STP). The position facilitates stakeholder and change impact assessments, developing and implementing communications plans and executing bilingual deliverables. The incumbent ensures successful preparation for adoption of new technologies and ongoing system changes. The role communicates change to stakeholders across all levels, conducting surveys and soliciting feedback on cadence to measure impact and success.

Main Responsibilities

Facilitate Change Management

Support the execution of change management initiatives throughout the STP deployment

Assist with the identification of various stakeholders and carry out research and analyses to understand how they are impacted by change

Conduct stakeholder assessments and develop appropriate communication content for the target audience

Ensure timely and effective communication throughout the change management process

Conduct change impact assessments, carry out surveys, and solicit feedback on the awareness of the changes

Foster ongoing business relations with the business by participating in engagements on a regular basis

Establish measurable Key Performance Indicators (KPIs) to validate ongoing progress and success

Establish and standardize change management reporting dashboard for progress

Support the delivery of change management artefacts to the appropriate audience in both English and French

Support adoption of STP across terminals

Facilitate Communications

Develop communication plans and collaborate with the Manager, Change Management and Communications

Advance appropriate communication content for the target audience

Work with leaders at all levels to inform communications, change plans, and develop mitigation tactics

Update and refocus communication and engagement activities as required to address specific challenges

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role requires occasional travel (up to 25%) to various North American terminals. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress.

Requirements

Experience

Change Management Programs

Between 3 to 7 years of experience in supporting change management programs in large transformation initiatives

o Experience in project management and process improvement

o Experience in a large consulting firm

o Experience in supply chain operations and transportation

o Experience in providing training, change management, and communication in a unionized workforce, as well as to Management

o Experience in technology transformation programs*

*Any experience for these above would be considered as an asset

Education/Certification/Designation

Bachelor's Degree in Commerce, Engineering or equivalent

Change Management Certificate such as Prosci ADKAR*

*Any designation for these above would be considered as an asset

Competencies

Communicates with impact

Collaborates with others and shares information

Sets direction and inspires others

Knows the business and stays current on industry needs

Applies critical thinking

Demonstrates agility and drives change

Technical Skills/Knowledge

Knowledge of change management principles

Knowledge of Microsoft Office (Excel, PowerPoint, and Word)

Knowledge of Google forms, Camtasia, and Adobe Photoshop

Fluently bilingual both written and verbal (English, French)*

*Any skills/attributes for these above would be considered as an asset

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.