Job Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

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Change Integration Administrator - - English

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The Change Integration Administrator works within Canadian Document Services (CDS) reporting to the Change Integration Manager

Acts as the first point of contact for business partners requesting services from a CDS team

Communicates with requester to ensure all requirements are understood

Maintains current knowledge of CDS Catalogue of Services and enhance understanding about CDS's business partners

Utilises established practices and processes to triage requests within the ServiceNow environment

Manages the Change Integration inbox and handle general inquiries, escalations, and investigations

Responds clearly, completely and professionally to all inquiries

Manages customer expectations and keeps them up to date on progress

Ensures requests are handled in a timely manner

Identifies barriers or opportunities for improvement and help to find solutions or alternative methods to focus on continuous improvement

Preferred skills

Strong communication skills including communicating with stakeholders at multiple organizational levels

Listens attentively

Ability to convey ideas, needs and requirements clearly, both verbally and in writing

Ability to shares relevant information in a timely fashion

Can answer questions accurately and effectively, demonstrating approachability and establishing credibility

Can address concerns and problems fairly, empathetically, decisively and promptly, maintaining a diplomatic and professional manner

Ability to clarify assignments for understanding and develops short-term plans for meeting goals and enhancing performance

Ability to track and measure work deliverables against a personal standard of excellence

Ability to take ownership for consistently meeting goals within relevant timeframes

Ability to take steps to understand decision making processes and procedures - uses this understanding in developing work plans

Possesses strong organizational, collaboration and interpersonal skills

Demonstrated self-starter who takes initiative

Ability to work well in a team environment and independently

Contributes to a positive environment by acting professionally with all co-workers

Actively participates in team meetings and creates a work environment that is positive and motivating within the team

Aptitude and willingness to learn

Requirements:

Experience with Microsoft suite of products (ie. Outlook, Word, Sharepoint and OneNote)

Familiarity with Service Now would be an asset

Bilingual English/French would be an asset

Minimum High School diploma

Minimum 2 years of experience working in an administrative environment

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range: 34,600/34 600 - 49,900/49 900

Job Category: Administrative Services

Posting End Date: 29/09/2022