Job Description

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Job Summary

The incumbent generally ensures the proper functioning of the department to which they will be assigned. While being directly in customer service, they also assume inventory management, the supervision of their team, work schedules and their department\'s organization. They could be called upon to replace members of management, as needed.

Main Responsibilities

Customer Service

• Optimize customer service at the highest level.
• Orient all their activities to offer the best possible customer service
• Customer service management.

Human Resource Management

• Schedule management.
• Ensure the integration of new employees.
• Ensure a good working climate.
• Coach and develop their employees\' skills.
• Plan and maximize the workforce\'s productivity.

Merchandising

• Follow the merchandizing standards established by the merchandiser.
• Ensure their establishment\'s perfection in terms of cleanliness.
• Implementation of all OHS components.

Operations

• Communicate branch needs and concerns to the District Manager.
• Share and discuss any innovative ideas.
• Be on the lookout for and share the various market trends in Quebec.
• Ensure that operations within their establishment exceed customer expectations.
• Ensure compliance with branch policies and procedures.
• Implement the branch\'s strategic orientations related to business loans.

Finances

• Achieve sales, payroll, expenses, and profitability objectives while minimizing related costs.
• Review sales results regularly to react quickly to problems and maximize profitable sales.
• Interpret financial reports and act when necessary following certain results.
• Respect the hourly budget allocated to the department.

Required Skills and Qualifications Profile

Training/Experience/Certification

• Have a high school diploma or equivalent.
• Have a minimum of 3 years of experience in a similar role (an asset).
• Have experience in merchandizing.

Knowledge

• Have a good knowledge of hardware products, a definite asset.
• Have a good command of the French language, both orally and in writing, English (an asset).
• Have the skills to use a computer system.

Required Skills and Aptitudes

• Know how to plan and coordinate.
• Demonstrate rigour, dynamism, integrity, and leadership.
• Be a good communicator, motivator.
• Have a good physical capacity.
• Excellent listening skills.
• Ability to work under pressure.

Working Conditions

• Variable work schedule: day, evening, and weekend.
• Store working environment.
• Load of 50 to 75 pounds to lift.

Benefits of working at PM

• A pleasant working environment
• The pride of working for a well-established, growing Quebec company
• Paid birthdays and personal leave
• Modular group insurance plan, including dental and vision care
• Employee Assistance Program (EAP)
• Telemedicine
• Registered Retirement Savings Plan with employer contribution (DPSP)
• Training upon hire
• Career advancement opportunities
• Social activities
• 20% employee discount valid at all Patrick Morin locations and other exclusive discounts
• Work clothes provided

Some of the benefits listed here apply only to permanent, full-time positions. The benefits that apply to this specific type of position will be provided to you during the interview.

Patrick Morin

Well established in the hearts of Quebecers for over 60 years, Patrick Morin has carved out an impressive place for itself in the hardware industry in several regions of Quebec. With 21 branches and more than 1,700 employees, the company has quickly become an important pillar of the industry, building an unparalleled reputation for itself. Acquired by experienced people in February 2021, Patrick Morin is building on its already winning philosophy by adding employee happiness as the key element to our new leaders\' vision of expansion and challenges. When you join our team, you join a company that will develop your full potential, regardless of your role.

Questions?

Patrick Morin