Job Description

Core Purpose and Mission Statement

The Core Purpose of the Ottawa Mission is to reflect Jesus' love in serving the homeless, the hungry, and the lost.

Our Mission is to by provide food, shelter, clothing and skills, and offer healing, faith and hope for building a wholesome life

Vision & Values

Our Vision

is that all the hurting, hungry and lost in Ottawa find HOPE, HEALING & HOME

Our Values are

Faith first, Excellence in All, Respect & Dignity

Catering Services Support Worker

Reports to: Executive Chef and General Manager of Chef Ric's

Job Level: Non-Management

Salary: $43,900 per year

This role is ideal for an ambitious, energetic candidate looking to engage in a fast-paced and dynamic team environment.

Position Purpose

Catering is a critical function of The Ottawa Mission's Food Services. The Ottawa Mission uses Catering to broaden the spectrum of service exposures for our Food Services Training Program (FSTP) students.

Reporting to the Manager of Chef Ric's (the Manager), the Catering Services Support Worker (the Assistant) will assist the Catering Services Coordinator with Catering events, including inputting orders and executing the event when necessary. They will assist, as necessary, with training the Food Services Training Program (FSTP) Students to work at OM Catering events both internally and throughout the City of Ottawa in diverse environments.

The Assistant will assist in executing catering events, with a hands on approach, including luncheons, weddings, passed hors d'oeuvres, etc.

Major Responsibilities

Interact with clients and guests in a friendly, professional manner while upholding the organization's service standards. Help to foster a positive and memorable experience for customers by providing excellent communication and a well-planned event Respond to incoming catering requests via phone, email, or online platforms, in a timely and professional manner Communicate with clients to discuss event needs, budgets, and service options Create catering quotes and invoices for potential clients alongside the Coordinator, accurately inputting data into catering software (i.e. CaterEase) Update and manage menu information in the catering software and other shared databases Communicate effectively with team members, supervisors, and support staff regarding last-minute changes, special requests, or client feedback Generate daily and weekly catering summaries, preparing quotes for kitchen and driving teams Assist in contract catering Maintain relationships with site coordinators Ensure timely preparation and submission of all monthly contract catering invoices by the end of each month Assist in assessing catering requirements and ensuring customers are satisfied with the service delivered Help organize all necessary resources needed for each individual catering in a timely manner (equipment, specialty food, special requests, rentals, servers needed, cooks needed, vehicle for transport, food labels, table signage, etc.) Attending events for coordination & execution of detailed plans Site visits to determine logistics, etc. for upcoming caterings Support wedding and special event setups, including decor coordination, table arrangements, and ensuring a smooth guest service flow. Assist with the setup and teardown of catering events, ensuring all food, equipment, and service areas are properly organized, maintained, and cleared promptly after service Prepare equipment pick-up lists daily and follow-up with Lead Driver to ensure pick up of equipment Perform any other job-related duties as assigned

Other Requirements

Education

College Diploma in Hospitality Management, Culinary Management or a related field Food Handlers Training Certificate required

Experience

Minimum 1 years' experience in the culinary field 1 to 3 years' experience catering events from 10 to 800+ persons Experience in training workers

Qualifications

Proficient in Microsoft Office (i.e., Word, Excel, Outlook, Access, PowerPoint, etc.) Ability to quickly learn in-house software Excellent oral and written communication skills along with the ability to build relationships Strong skills in critical thinking, decision making, analysis, problem solving, planning and time management Strong mentorship and training skills Ability to work collaboratively Ability to work a flexible schedule to meet the needs of all catering events, including weekend, evening, holidays availability Must have a valid G Driver's License with a clean abstract Bilingualism (English & French) an asset

Working Conditions

Must work to, sometimes strident, deadlines, manage and respond to competing priorities Ability to work flexible hours and schedules, weekends and holidays may be required, as well as mornings and evenings High degree of physical activity involving various activities: walking, standing, sitting, climbing stairs, bending, lifting, etc. Ability to lift up to 50 lbs. Overtime as required General Commercial Kitchen setting

We thank all applicants for their interest in The Ottawa Mission, however, due to the volume of resumes we receive, only those selected for interview will be contacted.

ACCOMMODATION IS AVAILABLE, UPON REQUEST, FOR ALL APPLICANTS WITH DISABILITIES

THE OTTAWA MISSION IS AN EQUAL OPPORTUNITY EMPLOYER

Job Types: Full-time, Permanent

Pay: From $43,903.00 per year

Benefits:

Dental care Discounted or free food Employee assistance program Life insurance Paid time off RRSP match Tuition reimbursement Wellness program
Work Location: In person