Job Description

Casual/Spare Bus Operator - Public Transportation

Under the direction of the Operations Manager and reporting to the Shift Supervisors, the Part Time Bus Operator plays an important role in ensuring the safe, reliable, and customer-focused delivery of transit services within the community. Working on an on-call bases, the Pat Time Bus Operator is responsible for driving transit buses on assigned routes, following schedules, and providing courteous assistance to passengers of all ages and abilities. The position includes performing pre-trip and post-trip vehicle inspections, maintaining accurate records, selling fare media, reporting safety or mechanical concerns, and adhering to all traffic laws and organizational policies. As a front-line representative of the organization, the operator contributes to a positive rider experience by demonstrating professionalism, patience, and strong communication skills while navigating diverse traffic and weather conditions. This job description is a general outline of duties and responsibilities; it is not intended to capture the full breadth of tasks and/or assignments the Part Time Bus Operator may be directed to complete at a specific time. The Authority reserves the right to make changes to this position description, as required by the organization, without impact upon the employment relationship.

DUTIES AND RESPONSIBILITIES

Safety and Compliance

Operates transit buses in a safe and responsible manner, following all traffic laws, safety regulations, and organizational policies. Conducts thorough pre-trip and post-trip inspections of vehicles, promptly reporting any safety or mechanical concerns. Responds appropriately to emergencies, accidents, or incidents in accordance with established procedures to ensure the safety of passengers and the vehicle.
Customer Service

Provides courteous and professional service to passengers, including assisting with questions, directions, mobility needs, as well as selling tickets and passes. Maintains a respectful and inclusive environment for all riders, promoting a positive passenger experience. Represents the organization in a professional and approachable manner within the community.
Vehicle Care and Maintenance

Ensures that the bus interior is clean, safe, and comfortable for passengers. Reports maintenance, repair, or cleaning needs in a timely manner to the appropriate supervisor.
Administration and Communication

Maintains accurate records such as daily logs, fare counts, and incident reports in accordance with company procedures. Communicates effectively with dispatchers, supervisors, and other team members to support smooth operations. Performs other related duties as assigned to contribute to the effective delivery of transit services.
QUALIFICATIONS

Education & Experience

Secondary School Diploma, or equivalent; Valid Nova Scotia Class 2 drivers license with air brake endorsement or equivalent; Clean driver's abstract and satisfactory criminal record and vulnerable sector check; Strong interpersonal and customer service skills; Ability to follow schedules, instructions, and safety procedures; Physically able to operate a bus and assist passengers as required; Previous experience in professional driving, particularly in transit or passenger service is considered an asset. First Aid and CPR/AED certificate - or be able to achieve within 6-months of hire;
Competencies

In addition to specific experience and knowledge necessary for the job, the ideal candidate will have demonstrated strength in, but not limited to, the following competencies:

Customer Service: Implies a desire to help or serve others, to meet their needs. It means focussing one's efforts on discovering and meeting the customer or client's needs. "Customers" include internal colleagues, citizens, elected officials or anyone that the person is trying to help.

Decision Making: Making decisions involving varied levels of risk and ambiguity.

Initiative: Identifying and dealing with issues pro-actively and persistently, seizing opportunities that arise.

Interpersonal Understanding: Implies wanting to understand other people. It is the ability to accurately hear and understand the unspoken or partly expressed thoughts, feelings, and concerns of others. It measures increasing complexity and depth of understanding others and may include cross-cultural sensitivity.

Stewardship of Resources: Ensures the wise use of Authority resources, whether human, financial, material, or informational.

Teamwork & Cooperation: The intention to work cooperatively with others, to be part of a team, to work together, as opposed to working separately or competitively. For this competency to be effective, the intention should be genuine. Teamwork and cooperation may be considered whenever the subject is a member of a group of people functioning as a team.

Team Leadership: Is the intention to take a role as leader of a team or other group. It implies a desire to lead others. Team Leadership is generally, but not always, shown from a position of formal authority.

Valuing Diversity: Is the ability to understand and respect the practices, customs and values of other individuals and cultures. Diversity is beneficial to the organization and community. It applies to the ability to work effectively with a wide cross-section of the community representing diverse backgrounds, cultures and socio-economic circumstances, and divergent goals.

RELATIONSHIPS/CONTACTS

Reports to: Operations Manager, Shift Supervisors

Internal Contacts:

Customer Service Administrator

External Contacts:

General Public

Police and Fire

Regional Emergency Management Offices

Ticket Agents

WORKING CONDITIONS

Working Conditions

On-call, part-time position with variable hours; shifts may include early mornings, evenings, weekends, and holidays. Work is primarily performed while operating a bus within [service area], in varying traffic and weather conditions. Requires sitting for extended periods and occasional physical assistance to passengers.
SECURITY CLEARANCE REQUIREMENTS: Criminal record and vulnerable sector checks.

Job Type: Part-time

Pay: $24.00 per hour

Experience:

driving: 1 year (preferred)
Licence/Certification:

CPR Certification (preferred) WHMIS Certification (preferred) Drivers License class 2 or Class 1 (preferred)
Work Location: In person