Job Description

Responsibilities

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Payment Refunds

: Execute precise processing of large volume of customer refunds involves accurately managing the entire refund process for payment transactions. This includes verifying refund requests, ensuring compliance with company policies and payment processor regulations.

Payment Processing:

Accurately apply incoming payments from customers against their respective invoices or accounts receivable. Meticulously post daily payments via cash, cheque, credit card, online business banking, and EFT.

Account Reconciliations:

Regularly reconcile cash receipts and apply adjustments or corrections as needed. Conduct thorough reconciliation of returned items and chargebacks.

Bank Deposits:

Proficiently handling the preparation of bank deposits for various entities.

Issue Resolution

: Investigate and resolve discrepancies or issues related to payment applications promptly.

Communication:

Coordinate with customers regarding remittance details and internal teams (such as Accounts Receivable, Sales, and collections) to ensure accurate and timely processing of payments. Maintain clear and professional communication with third-party vendors regarding EFT payments and remittance details.

Customer Interaction:

Respond to inquiries from customers regarding payment application status and provide necessary documentation or support.

Documentation and Reporting:

Maintain meticulous records of all cash applications and transactions, generating reports as necessary to support financial reporting and auditing processes.

Adhocs Requests

: Fulfill all other assigned duties with diligence and efficiency.

Qualifications:

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1 to 3 years of proven experience in cash application and accounts receivable with a College Diploma or equivalent qualification. Thorough attention to detail ensuring accurate posting and resolution of outstanding items. Collaborative team player with a proactive attitude and strong work ethic. Capable of thriving under pressure and consistently meeting deadlines. Excellent interpersonal and communication skills, both written and verbal, enabling effective interaction across all organizational levels. Proficient in typing with exceptional computer literacy, including Microsoft Word, Excel, PowerPoint, and Outlook. Experience with Navusoft, TRUX Route Management and/or Great Plains systems preferred. * Bilingual proficiency in French is nice to have but not mandatory.