Upstream Ottawa
Project R.I.S.E. Case Manager
Case Manager, Project R.I.S.E. (Resilience, Inclusion, Support & Empowerment)
Reports To: Executive Director or Designate
Position Type: Full-Time, Contract (expires March 31, 2026)
Location: Office-based and mobile service locations across Ottawa
Salary Range: $65,000 per year
Benefits: Health Spending Account (HAS) $5000/annual accrual, 4 weeks accrued annual paid time off, pension plan contributions ($5000), paid training, and professional development opportunities, signing bonus $2500 & *contract completion bonus $2500, vehicle stipend ($6600/ annual accrual)
Position Summary
The Project R.I.S.E. Case Worker delivers wraparound supports to Black youth aged 12-29 in Ottawa facing mental health, substance use, and systemic barriers. Working in partnership with a Senior Case Manager, Social Worker, and community collaborators, the Case Worker provides culturally responsive outreach, assessment, coordination, and system navigation. Services are delivered through an Africentric, anti-oppressive, healing-centered lens that supports youth and families to define their wellness goals and move toward sustainable recovery and inclusion.
Note: While the contract currently ends on March 31, 2026, there is a strong likelihood that the project will be extended. However, please note that an extension cannot be guaranteed.
Core Responsibilities
Provide case management services to Black youth and families experiencing mental health and substance use challenges, with attention to the social determinants of health (housing, education, employment, justice, etc.)
Conduct intakes and psycho-social assessments to develop client-centered care plans
Coordinate referrals and transitions between health, social, educational, and justice systems
Engage in street- and community-based outreach to connect youth with appropriate supports
Collaborate with Social Worker on shared care planning and monitoring of client goals
Support youth in scheduling and attending appointments; accompany when necessary
Assist with documentation and applications (ID, income supports, education, etc.)
Facilitate groups or workshops aimed at skill-building, empowerment, and wellness
Advocate for clients in institutional settings to reduce access barriers and ensure dignity and equity
Collect and maintain detailed client records and data for reporting and evaluation
Actively participate in staff meetings, supervision, and inter-agency case conferences
Promote a safe, inclusive, and accountable work environment grounded in anti-racism/anti-oppression principles
Qualifications & Competencies
Minimum 3-year diploma in Social Services, Community Mental Health, Addictions or related field
At least 2 years of experience supporting Black youth and families in community-based settings
Lived experience as a member of the African, Caribbean, or Black communities is strongly preferred
Knowledge of local mental health, substance use, housing, education, and justice systems
Training in anti-racist, trauma-informed, and harm reduction practices
Strong communication, organizational, and interpersonal skills
Ability to work flexible hours, including evenings and occasional weekends
Valid driver's license and access to a reliable vehicle
Proficiency in Microsoft Office and client record systems
French skills a strong asset, or other language capacity is desired
Working Conditions
Frequent community-based work including home visits and outreach in diverse neighborhoods
Occasional lifting or transport of outreach materials or program resources
Shared open office environment at Upstream Ottawa with laptop/mobile support (provided) for field-based work
To Apply
Interested candidates must be registered with should submit a resume and cover letter to Upstream Ottawa Mental Health Community Support at
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