Job Description

JOB POSTING

Job Title: Case Manager Status: Full Time
Program: Housing First Start Date: Sept 6, 2022
Location: Abbotsford Hourly Rate: $28.82 – $32.45
Hours: 35 hours/week Posting #: 22-131
Schedule: Monday – Friday, some flexibility required Closing Date: Aug 28, 2022


The Elizabeth Fry Society of Greater Vancouver (EFry) is a charitable organization that supports women,
girls, and children at risk, involved in or affected by the justice system. Our programs work to break the
cycle of poverty, addiction, mental illness, homelessness, and crime.

We are recruiting for a full time, Case Manager to join our Housing First team. Located New
Westminster, Surrey and Abbotsford, EFry’s Reaching Home programs provide eligible homeless women
with intensive case management and pragmatic financial assistance to find and keep housing and assist
women at high risk of homelessness with one-time financial supports to remain housed and lower their
risk of continuing the path to homelessness.

The Case Manager is responsible for direct and indirect work of planning with individuals to successfully
find and keep housing. Responsible for providing one-to-one support to a caseload of up to 20 women
and leading case management planning, activity and basic accounting for client supports with a team of
two. This requires a sound understanding of case management, navigating complex systems and mental
health concerns.

KEY RESPONSIBILITIES:

• Intake and case management duties for clients and weekly contact with them which diminishes over

time as women become increasingly involved in using community resources and relationships.

• Leading weekly intensive case management (ICM) meetings and resolving issues as needed to

ensure effective service.

• Locating housing. Assisting women to move into and maintain housing for a minimum of two years.

• Helping as needed to support women accessing needed resources (e.g., income supports, legal

guidance, landlord meetings etc.) and pursuing their personal goals (ie. employment, education and
training, social and recreational activities) as required. As needed, rehouse clients.

• Maintaining and submitting necessary documentation, program receipts, and periodic scheduled

reports.

QUALIFICATIONS:

• Degree or diploma in human services or related field, or the equivalent combination of education

and experience totaling five years.

• Three (3) years previous experience in a similar environment with demonstrated knowledge of

community resources. Previous experience as member of a Housing First team is an asset.

• Must have knowledge of homelessness, women's mental health issues, substance use and addiction

issues, community resources and issues related to poverty.

• Strong organizational, advocacy and time management skills.

• Knowledge of theory, principles and practices of Housing First Approach, trauma-informed care,

and harm reduction strategies.

• Case management, participant interviewing skills, electronic reporting, and assessment skills.

• Proficient in Microsoft Office including Outlook, Word and Excel.

• Excellent communication skills, both written and verbal.

• Second language an asset; Punjabi & English speaking preferred.

• Ability to lift up to 30 lbs.

MANDATORY JOB REQUIREMENTS:

• Standard First Aid with CPR-C.

• COVID-19 vaccination.

• Doctor’s note of medical fitness and TB test.

• Local Police search and Provincial Vulnerable Sector Criminal Record Clearance.

• Valid driver’s license (Class 5) with satisfactory driving record and access to a reliable vehicle.

EFry is an equal opportunity employer and is committed to building a diverse workforce and strongly
encourages applicants that represent those we serve. We welcome applicants with non-traditional
educational backgrounds and field experience.

Interested candidates must submit a cover letter and resume to hr@efry.com by no later than August
28, 2022, with the subject line CM 22-131.

We thank all applicants for their interest in this opportunity; however, only those selected for an
interview will be contacted.