Job Description

Title of Position

:

Case Manager / Employer Engagement Specialist

Terms of Employment:

Full-Time (As Per Contract) M-F 8:30 am to 4:30pm 37.5 hrs/wk

Starting Wage:

$43,000 per year + benefits package

Office Location

:

Ingonish Employment Services Centre

36243 Cabot Trail, Ingonish, NS

Start Date:

April 7th, 2025

The Opportunity:

The Ingonish Employment Services Centre is part of Nova Scotia Works NEDAC and has been delivering employment-related programs and services to job seekers and employers in Victoria County for over 25 years.

Our organization is seeking an individual who is passionate about serving their community and its members. They will act as the main point of contact for job seekers and employers while providing them with the information and resources necessary to navigate the employment support services that we offer.

The ideal candidate will enjoy working with the public and forging relationships with local employers. They will have an excellent understanding of the area in which they serve and feel comfortable working independently while connecting virtually with our team in North Sydney and Baddeck.

Core Responsibilities / Office Duties:

Oversee the daily operation of the Ingonish Employment Services Centre.

Receive visitors in a professional and courteous manner.

Perform reception duties, answer phones, use office equipment.

Assist with administrative forms and documents.

Conduct orientation to NSW services and identify potential service needs.

Register all clients and maintain records of services provided.

Schedule appointments for clients requiring case management.

Register clients for workshops.

Maintain job boards daily.

Manage the filing, storage and security of client documents.

Maintain social media, stats, monthly calendar, website.

Compile monthly statistics and submit to Executive Director. for measuring outcomes and accountability.

Assist clients with resume updates, online applications, and job searching.

Maintain client privacy and confidentiality at all times.

Case Manager Duties & Responsibilities:

Determine client eligibility for various Provincial funding programs.

Perform Needs Assessments to identify/address barriers to employment, develop Return-to-Work-Action Plans and RTWAP Management.

Guide clients through various employability dimensions including career decision making, job search, job maintenance, skills enhancement and being able to identify and access resources, planning and management of their career-life development.

Assess need for assistance such as diagnostic referrals (eg: educational assessments), rehabilitation, financial aid or further vocational training and refer clients to the appropriate services.

Create and submit funding applications and monitor client progress.

Assess and evaluate Return to Work Action Plans, adjust as needed to support the client's plan of action and assist with solutions to issues and concerns.

Provide follow-up services and support to clients to complete case life cycle.

Adhere to inclusionary practice, ethical decision making, and respect for diversity.

Maintain case notes on expected outcomes as per LaMPSS online case management system.

Employer Engagement Specialist Duties & Responsibilities:

Provide guidance and information to employers to assist them with their hiring needs.

Build relationships with new employers in the community while maintaining existing relationships.

Maintain up-to-date database of employers.

Promote the START wage incentive program to employers.

Assist employers with matching potential employees to vacancies.

Take part in job fairs throughout the year.

Overall Skills & Competencies:

Excellent working knowledge of Microsoft Office applications.

Good knowledge of Victoria County community organizations, service providers, and referral agencies.

Ability to access and effectively use online information.

Ability to work independently.

Excellent communication skills and experience working with a variety of clients from varied occupations, levels of education, and cultures.

Strong problem solving, job task planning and organizing, writing, finding information, decision making, critical thinking, reading text, document use and continuous learning.

Demonstrates practice of inclusion, ethical decision making and respect for diversity.

Commitment to professional development and career self-management.

Qualifications:

Grade 12 Diploma with Post-Secondary Education in Business Administration and/or a combination of education and work experience.

A clean criminal record check/vulnerable sector check (required upon hire).

Nova Scotia Works - NEDAC is committed to ensuring a diverse and inclusive workforce through equitable participation of persons from diverse groups. All applicants who are members of an employment equity group are encouraged to self-identify.

Compensation Package: 2 weeks accrued paid vacation, paid sick time, paid holidays, full-benefits package, RRSP, and free professional development through Nova Scotia Career Development Association (NSCDA).

Please e-mail Cover Letter with Resume directly to

Executive Director

jpearo@nedac.ca

Deadline to Apply will be March 4th, 2025

No telephone inquiries please.

We thank all applicants for their interest and advise that only those candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: From $43,000.00 per year

Schedule:

Monday to Friday
Work Location: In person

Application deadline: 2025-03-04
Expected start date: 2025-04-07