Job Description

DescriptionThe Case Manager will oversee a case load consisting of up to one hundred (100) clients. The incumbent will attend local probation offices to interview clients who have community service hours as a condition of their probation. The Case Manager will set the clients up for success by providing community placements and monitoring their hours in accordance with the probation requirements.KEY RESPONSIBILITIES:Case Management

• Provide intensive case management for clients by maintaining caseload, keeping appropriate and complete records on all contacts and sessions as required by policies and procedures.
• Provide individual counselling sessions, and interventions to reduce the risk of recidivism, including but not limited to short -term crisis intervention, ongoing case management, training and education, and community development and networking.
• Conduct intake and risk assessments in the probation offices and the Correctional Justice Services office.
• Maintain client confidentiality. Develop rapport with the clients. Provide individual counselling to clients re: any issue that may interfere with the reintegration process.
• Develop and maintain networks and positive relationships with community agencies and programs to stay current on available resources.
• Identify service issues/gaps/needs and bring to the attention of the Executive Director in a timely manner and participate in the development and implementation of appropriate processes for effective and efficient program delivery.
• Conduct assessments of Community Justice clients.
• Report violations of parole conditions in accordance with policies.
• Log pertinent information in the official registers and the Offender Management System (OMS).
• Secure and maintain community placements for clients.
• Develop and implement case management of assigned clients; assist clients in establishing goals, monitor progress, and prepare discharge plan.
• Monitor appropriate behavior; intervene in crisis situations, provide emotional support and advocacy as required.
• Contact other agencies whenever necessary to provide client Supervise residents regarding their adherence to parole conditions.
• Engage in the development of inter-personal relationships that promote dignity and respect.
• Provides training and coaching to other case workers to promote effective case management.
• Assigns and distributes case load to individual case workers.
• Acts as Team Lead/Supervisor of case worker staff.
• Serves as a member of Greenfield House Leadership Team and maintains strong communications with senior management.
• Chairs weekly case conferences attended by the rest of case the management team, chaplain, Executive Director and House Parole Officer .
• Coordinates case management response to crisis and challenging case management situations.

Communication and Reporting:

• Perform administrative duties, such as compiling and maintaining accurate case files and appropriate documentation related to clients and initiatives and any new documentation; complete all reports required by the funder and The Salvation Army.
• Prepare and/or input appropriate forms, monthly statistical recording, and reporting; Communicate continually and effectively with team members and is an active and cooperative team member; Participate at case management meetings, in-house training and in ongoing development of relevant skills/knowledge.
• Enter client data in the Corrections & Justice Services (CJS) database and provide monthly data entry reports for each client.
• Complete monthly statistical reports for The Salvation Army Management Information System {SAMIS).
• Complete termination reports and provide breach summaries to PPO, as requested.

Community Networking and Partnerships:

• Liaise with Probation and Parole Officers to exchange information about clients as necessary.
• Work cooperatively with the community partners and complete necessary documentation as required.
• Network with The Salvation Army, government, and community social service providers to coordinate resources for the benefit of clients and programs.
• Coordinate care services to help clients identify and obtain resources.
• Perform other position related duties.

CRITICAL RELATIONSHIP MANAGEMENTGovernance Boards and Councils: NoneInternal: Leadership, Co-Workers, ClientsExternal: Correctional Service Canada Representatives, Community PartnersMANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY

• Reports directly to: Executive Director of Moncton Greenfield House (CJS).
• Direct reports for this position: Case Workers and Case Work Student interns.

FINANCIAL AND MATERIALS MANAGEMENT:

• Does not process any financial transactions and has no budget responsibilities.
• Responsible for the safekeeping of materials and equipment for own use.

WORKING CONDITIONS:

• Schedule may vary according to requirements of responsibilities- some weekend and evening work may be required.
• Work is generally performed in a standard office setting. However, the incumbent will meet with clients at the probation offices and courts as required.
• Some travel to the probation offices and courts is required (15%).

The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision and Values, in a professional manner, upholding our code of conduct.QUALIFICATIONS AND EDUCATION REQUIREMENTS:Education, Qualifications and Certifications:

• A post-secondary degree in Correctional/Social Work/Criminology, or equivalent.
• Non-Violent Crisis Intervention Certification and CPR/First Aid Certification would be an asset or willing to obtain.
• Valid New Brunswick Class "G" Driver's
• Must provide an original copy of current driver's abstract that it satisfactory to The Salvation Army in its sole discretion.
• Required to provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion through a local police detachment. Screening is secured through the national Canadian Police Information Centre (CPIC) or through a local police detachment.
• Approved Institutional Access by Correctional Services Canada
• Reliability Clearance
• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements:

• Minimum of two (2) years of prior related experience as a Case Manager working with marginalized clientele in a correctional/social service setting.
• Demonstrates skilled knowledge in conflict resolution/mediation, non-violent crisis intervention, and strengths-based interventions with diverse populations and stakeholders, including vulnerable and marginalized populations.
• Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

PREFERRED SKILLS/CAPABILITIES:

• Working knowledge of pertinent government legislation and guidelines related to correctional programs, concurrent disorders, housing, social assistance, employment, and housing.
• Represent the organization in a professional and engaging manner.
• Excellent interpersonal skills, integrity, and adaptability.
• Strong oral and written communication skills.
• Demonstrated ability to build positive, productive, and supportive relationships with the community clients, and staff.
• Attention to detail, problem solving and analytical skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

WORKING CONDITIONS: Full Time 40 Hours per weekCLOSING DATE: February 16th, 2025Please email your cover letter and resume in confidence to:Alyssa.Banfield@salvationarmy.caPlease note any offer of employment will be conditional upon a criminal background check.The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.We thank all applicants, however, only those candidates to be interviewed will be contacted.PLEASE NO PHONE CALLS

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