Job Description

Join the YourCare@Home program, where CBI Home Health supports the Ottawa Hospital by providing outstanding, person-centered care to help patients achieve the best possible outcomes as they return home. As part of an integrated team, CBI Home Health team members work closely together to restore function, independence, confidence, and social connection. CBI Home Health provides training and support so that team members can deliver health care in the home that meets best practice standards and makes a meaningful difference to both patients and to the health care system. Come see what home care can be like when you can deliver the best care to meet patient needs.



As the

Care Manager

for CBI Home Health's specialized, integrated care programs, you'll be at the forefront of driving clinical excellence and operational success. This dynamic role puts you in charge of leading and developing a high-performing interdisciplinary care team, which includes clinical professionals, Transition Leads, and Care Supervisors. In a hybrid work model, you will actively recruit, onboard, and mentor top talent, ensuring everyone thrives in their role and contributes to the program's transformative impact.



Your leadership will ensure the seamless execution of care programs, optimizing performance by leveraging data insights to enhance service delivery, drive quality improvements, and achieve measurable outcomes. You'll also play a pivotal role in program utilization, billing processes, and aligning performance with strategic goals, all while fostering a culture of collaboration, continuous learning, best practices, and innovation. Through proactive engagement and data-driven action plans, you will be instrumental in shaping the future of integrated care.

What we offer:

Competitive compensation Paid sick days, vacation, orientation, and training Comprehensive benefits plan for you and your family Mobile technology and training provided (cell phone and tablet) Easy access to managers and interdisciplinary team to support you Access to 24/7 support, no matter where you are Supportive onboarding program, mentorship, and ongoing learning and development to continuously advance your knowledge and skills Opportunities to grow your career within CBI Home Health's national network

As a Care Manager you will:

Oversee the recruitment, hiring, and onboarding of interdisciplinary team members, ensuring that staff have the necessary skills and training for their roles. Provide ongoing mentorship, coaching, and upskilling opportunities to support team development and performance. Conduct regular performance reviews and implement action plans to address any gaps in performance or knowledge. Facilitate team meetings, ensuring clear communication and alignment with organizational goals. Ensure Transition Leads, Supervisors, and Operations team members are effectively fulfilling their responsibilities in line with program standards and clinical guidelines. Ensure all team members are consistently and accurately inputting data into program systems. Review, validate, and analyze data related to program performance, clinical outcomes, and service utilization. Prepare and present reports and data insights to internal and external stakeholders, supporting informed decision-making. Collaborate with operational leaders to develop data-driven action plans aimed at improving program performance and achieving key performance indicators (KPIs). Monitor program utilization, billing, and invoicing processes to ensure financial performance aligns with organizational targets. Collaborate with leadership to address trends in service demand, workforce planning, and program efficiency. Identify areas for quality improvement (e.g., through data review, auditing processes, etc.) and implement changes in processes, workflows, or team structures to enhance care delivery and operational effectiveness. Lead quality improvement initiatives, using data insights to drive continuous improvement and innovation in care delivery models. Engage with internal and external stakeholders, such as hospital partners and community organizations, to ensure effective communication and collaboration. Serve as the clinical liaison for program evaluation activities, ensuring alignment with contractual and regulatory requirements. Participate in discussions related to program innovation, service delivery models, and new growth opportunities.

What you will need to be successful:

Regulated Health Professional, registered and in good standing with respective College. Preference to RN, Occupational Therapist, and Physiotherapist. 5+ years of experience in clinical care, home health and/or care management 3 to 5 years of management or supervisory experience A valid Ontario driver's license, vehicle and vehicle insurance Advanced Microsoft Office skills (Excel, PowerPoint) for data analysis and presentations Excellent verbal and written communication, organizational, presentation and time-management skills Strong clinical knowledge and commitment to best practices in patient-centered care Proven experience with care coordination, team leadership and program evaluation Demonstrated ability to work collaboratively with interdisciplinary teams and external partners Strong clinical skills and knowledge of care coordination, interdisciplinary teams and outcome-driven programs. Effective leadership, coaching, and team management abilities. Strong problem-solving, conflict resolution, and decision-making skills. Attention to detail with a focus on quality improvement and patient outcomes. Ability to build positive relationships and foster a collaborative team environment.

Join us at CBI Home Health - Because Your Care Matters.

To learn more about CBI, please visit www.cbihomehealth.ca



CBI Home Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.



We are committed to fostering a positive experience for all Indigenous applicants whether you're First Nations (status or non-status), Inuit or Metis and welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.



In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Home Health Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.



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