Job Description

About Sophia Recovery Centre

Sophia Recovery Centre is a growing not-for-profit organization dedicated to supporting women in their recovery journey. We use a client-centred and trauma-informed approach, emphasizing peer support. Our environment is compassionate and inclusive for clients, staff, and stakeholders.

Position Overview

The Care Coordination Lead (CCL) manages intake and care coordination processes, ensuring personalized support for women seeking recovery and wellbeing. This role connects clients with appropriate SRC programs, develops and oversees care pathways, and supervises frontline peer support staff and programme delivery. The CCL provides direct care coordination for clients in the Saint John and Sussex regions and supports the Care Coordinator in Charlotte County.

Key Responsibilities

Manage client inquiries, intake, program connection, external referrals, progress monitoring, and data entry. Provide client support during drop-in hours. Collaborate with other SRC Program Leads to promote quality care and coordinated services. Contribute to program planning, data collection, reporting, and continuous improvement. Supervise and support site-based Care Coordinators and other frontline staff. Guide peer support activities and monitor participation. Maintain accurate and confidential client records. Conduct regular check-ins and annual performance evaluations with frontline staff.

Preferred Qualifications

University degree, college diploma, or equivalent in social work, counselling, healthcare, education or related field. At least 3 years' experience in case management. Previous experience supervising a team, ideally within a community service or not-for-profit organization. Certification in Motivational Interviewing, or readiness to complete this training.

Required Skills

Trauma-informed leadership and ability to foster a psychologically safe environment. Solid understanding of addiction and recovery Advanced communication and relationship-building skills. Strong organizational and administrative abilities. Commitment to ethical and professional practice.

Core Competencies

Professionalism, integrity, and accountability. Organizational awareness and alignment with SRC's mission. Goal-oriented and data-driven approach. Strong interpersonal rapport and conflict resolution skills. Adaptability and flexibility. Person-centred care and understanding of biopsychosocial models.

To Apply:

Please submit your resume and a cover letter outlining your relevant experience and motivation for joining Sophia Recovery Centre.

Job Type: Full-time

Pay: From $58,000.00 per year

Benefits:

Dental care Extended health care On-site parking Paid time off
Work Location: In person