Job Description

Job Title:

Care Coordination Manager

Overview

As a Care Coordination Manager, you will lead and guide a team of Care Coordinators supporting Digital Health and Home Care Services. In this leadership role, you will optimize team effectiveness and efficiency, fostering an environment that promotes individual and team growth through coaching, mentoring, and engagement. You will drive your team's success in delivering the mandate of providing patients, families, field staff and Partners with the best care in the home health care sector.

Primary Duties

Intake Coordination and Field Staff/Client Management

Develop master schedules and manage ongoing staffing needs, ensuring optimal matching between client requirements and the abilities/restrictions of field staff (including client satisfaction calls within 24 hours of first shift). Communicate proactively with field staff and coordinators to deliver exceptional customer service to all clients. Partner with HR to recruit, train, develop, and plan succession for high-performing, client-focused intake coordinators. Lead team meetings, capacity planning, resource allocation, and performance reporting. Oversee the Performance Management process, including identifying skills gaps, delivering targeted training, providing ongoing mentorship and coaching, conducting performance reviews, and facilitating weekly check-ins. Arrange appropriate field staff coverage during vacations, leaves, illness, or injury. Monitor and manage the attendance program. Generate daily, weekly, and monthly reports on key metrics (e.g., missed care, referral acceptances) for internal stakeholders. Create and maintain client assignments for coordinators by geography, contract, and service type. Minimize field staff overtime through proactive scheduling and resource management. Serve as On-Call Manager outside regular office hours (occasional evenings/weekends) to provide emergency support and direction. Provide coordination coverage during staffing shortages or peak demand periods.

Business Development

Strengthen and expand contracts with third-party referral sources. Build and maintain strong relationships with referral partners through regular communication and participation in strategic meetings. Deliver timely, accurate reports to third-party referral sources as required. Collaborate with clinical managers to ensure up-to-date practices and contribute ideas for continuous improvement in policies, procedures, and operational strategies (including overtime reduction and field staff shortage solutions).

Additional Duties

Implement innovative, efficient procedures and strategies in recruitment, placements, administrative tasks, and interviews to enhance time management and meet deadlines and budgets. Develop and document Standard Operating Procedures (SOPs) for the intake coordination team to support training and consistency. Collaborate with payroll and HR to resolve field staff inquiries related to payroll, employment letters, and leave management. Mitigate, address, and document client and field staff concerns promptly; escalate to managers as needed. Uphold strict confidentiality of all client, staff, and company information. Ensure compliance with the organization's COVID-19 vaccine policy among field staff and coordination team, including accurate reporting and attestation tracking. Complete Incident Reports for all direct reports and field staff injuries within 24 hours of occurrence and notify HR and senior management.

Qualifications

Proven leadership in home care coordination, intake management, or health services operations. Strong understanding of scheduling, staffing, and client-care matching in a home health environment. Excellent communication, conflict resolution, and relationship-building skills with internal teams, field staff, clients, and external partners. Demonstrated ability to coach, mentor, and develop high-performing teams. Analytical mindset with proficiency in performance metrics, reporting, and process improvement. Proficiency in scheduling software, HRIS, and Microsoft Office (Excel, Word, Outlook). Ability to thrive in a fast-paced, dynamic environment and manage on-call responsibilities. Commitment to confidentiality, compliance, and patient-centered care. Post-secondary education in healthcare administration, nursing, or a related field (preferred).

Our Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' disability-related accessibility needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in our recruitment process, kindly contact our HR Department.

Job Type: Full-time

Pay: $55,000.00-$75,000.00 per year

Benefits:

Casual dress Dental care Extended health care Life insurance Vision care
Work Location: In person

Application deadline: 2025-11-18