Job Description

We don't just wash cars--we create unexpected, memorable experiences.

If you're outgoing, fun, and sales-driven--but also caring, reliable, and trustworthy--we want you on our team! At our company, we strive for excellence and take pride in delivering service that surprises and delights every customer.

Position: Site Manager

As a Manager, you'll be responsible for leading and supporting daily operations while maintaining high standards of service, cleanliness, and efficiency. You must be proficient in all aspects of the Attendant role, including vehicle pre-wash, customer interactions, equipment testing, and machinery operation. Mastery of these responsibilities is essential for training and guiding your team by example.

Key ResponsibilitiesManaging

Motivate and guide your team to deliver fast, friendly service in a clean, welcoming environment. Monitor team productivity and provide regular feedback. Prepare performance reviews and manage Minimum Monthly Requirements (MMRs). Train and mentor employees for long-term success within the company. Create, manage, and approve employee schedules to balance operational needs with cost efficiency. Approve timecards and manage payroll accuracy. Recruit, hire, and retain top talent.

Sales

Drive membership conversions and improve customer retention. Actively sell memberships and earn commission on sales. Encourage upselling and customer engagement through coaching and example.

Customer Service

Deliver memorable service experiences that exceed expectations. Address customer concerns with professionalism and a solution-oriented mindset, aligned with company values.

Secondary Duties

Assist with attendant tasks such as prepping vehicles, cleaning bays and vacuum areas, emptying garbage bins, and maintaining a safe, inviting site. Perform site inspections across multiple locations to ensure consistency and quality. Contribute to local marketing strategies to increase customer traffic, build brand awareness, and grow membership sales.

Compensation

Top-tier pay is available for candidates with advanced knowledge of car wash equipment, including the ability to identify and repair issues independently.

Commissions and bonuses are performance-based

and directly tied to company growth and profitability.

A full job description is available upon request.

Qualifications

Minimum 5 years of experience

in a leadership or management role Strong customer service and sales skills Proven ability to lead, coach, and manage a team effectively Excellent communication skills with both staff and customers Detail-oriented, organized, and efficient in a fast-paced setting Experienced in staff scheduling, performance reviews, and training Mechanical aptitude or familiarity with car wash equipment is a strong asset

Sunday availability is required

; full weekend availability is essential

Education

College or university degree preferred

Job Types: Full-time, Permanent

Pay: $50,000.00-$85,000.00 per year

Additional pay:

Bonus pay Commission pay
Benefits:

Casual dress Company events Dental care Discounted or free food Extended health care On-site parking Paid time off Store discount
Schedule:

8 hour shift Every Weekend
Ability to commute/relocate:

Waterdown, ON: reliably commute or plan to relocate before starting work (required)
Education:

Bachelor's Degree (required)
Experience:

Management: 5 years (required)
Language:

English (required)
Licence/Certification:

Class G Licence (required)
Work Location: In person