Job Description

About Us:
Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies.

Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly-skilled professionals.

Our Work Culture:
At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills.
• Progressive work environment- If you have skills to prove we have all ladders for you to grow.
• Flexible - We believe in results.
• Innovative - All ideas matter.
• Inclusive - Everyone is Included and everyone wins.
• We work hard and party even harder.

Kickstart Connect Representative:
In this role, you will partner with an assigned portfolio of new clients in order to help them develop their first online advertising campaigns with the opportunity of having a significant impact on their business. It is a target-driven environment, where you will work towards individual targets as well as be part of a larger onboarding team.

• Base Salary-$40,000 per year with the possibility of OTE of $54,000 per year.

Deliverable:

• Pitch and impact assigned customers in accordance with training provided, standards and policies with a focus on deep level insights, customer success, upsell strategy, and strong relationship management.
• Serve as a trusted consultant with customers to onboard, develop and optimize advertiser’s campaigns.
• Interpret and develop business plans focused on driving customer goal achievement.
• Hit productivity, upsell, and customer impact targets.
• Handle a moderate volume of potential clients on a daily basis through outbound and inbound calls, aligning support with opportunities.
• Manage day-to-day activities independently and proactively based on customer needs and incentives.

Minimum Qualifications:

• Bachelor’s degree, College degree or equivalent Degree.
• 1-year minimum experience in consultative Selling: managing a portfolio of customers, identifying customers/partner's needs, focusing on customer goals, results and clients satisfaction.
• Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets.
• Strong verbal and written communication skills to pitch on the phone and compose compelling proposals.
• Proven track record of target over achievement, strong sales attitude and desire to meet and overachieve multiple KPIs and Sales Quotas.

Preferred Qualifications:

• Knowledge of Google Ads or any Digital Marketing tool, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
• Google Ads certification.
• Knowledge of digital media and its competitive landscape.
• Proven technical ability with CRMs (customer relationship management) programs.

Skills:

• Understanding of sales cycles including prospecting, communicating, negotiating and the ability to sell based on value, not price.
• Excellent verbal and written communication skills within required language(s).
• Dependable, reliable with a strong work ethic.
• Analytical and creative mindset, ability to solve problems.
• Proactive, organized, responsible, and proven ability to work well with a team.

Benefits & Perks:

• The flexible working model between remote and from the office Currently remote
• Established career path supported by self-assessments, virtual training, and a guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan Opportunity to grow in organisation.
• Paid 4 weeks training, 2 weeks leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs.
• Positive and supportive environment.
• Weekly Friday Night Drinks / Social, Trivia Nights, Games evenings and Movie Outings.
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule:

• Fixed schedule Monday to Friday 9 am to 6 pm.

Location:

• Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.

Job Types: Full-time, Permanent
Salary: $40,000.00 per year