Call Center Operator
Oshawa, ON, CA, Canada
Job Description
Job Summary:
As a Call Center Operator at our Music School, you will be the first point of contact for students, parents, and prospective clients. Your role is essential in providing exceptional customer service, managing inquiries, and supporting the school's enrollment and administrative processes.
Responsibilities:
Answer incoming calls, emails, and live chats promptly and professionally. Provide detailed information about music programs, classes, instructors, and pricing. Handle customer inquiries regarding lesson cancellations, rescheduling, and refunds. Maintain accurate records of customer interactions in the school's CRM system. Assist in promoting special events, recitals, and promotions.
Qualifications:
High school diploma or equivalent. Excellent verbal and written communication skills. Basic computer skills. Strong organizational skills and attention to detail. Ability to multitask and prioritize in a fast-paced environment.
Join our team as a Call Center Operator where you can make a difference by providing outstanding service while developing your skills in a supportive environment.
Job Types: Full-time, Part-time
Pay: $21.89-$25.86 per hour
Expected hours: 20 per week
Benefits:
Company pension Dental care Disability insurance Employee assistance program Flexible schedule Life insurance On-site parking Paid time off Vision care
Work Location: Hybrid remote in Oshawa, ON
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Job Detail
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Job IdJD2853701
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IndustryNot mentioned
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Total Positions1
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Job Type:Part Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationOshawa, ON, CA, Canada
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EducationNot mentioned