Job Description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services \xe2\x80\x94 all powered by the world\xe2\x80\x99s largest network of Advanced Technology and Intelligent Operations centers. Our 733,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at .In today\xe2\x80\x99s business environment, growth isn\xe2\x80\x99t just about building value\xe2\x80\x94it\'s fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model\xe2\x80\x94one that\'s anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients\xe2\x80\x94by harnessing talent, data, and intelligence to redefine their operating models.Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.Responsibilities:Oversee the quality assurance process for the team, ensuring local processes are aligned with global standardsAnalyze quality reporting and partner with Sales and L&D leadership to develop executive level insights and closed feedback loop to the sales teamWork with the Sales Enablement team and Sales Managers to implement regional functional strategic initiatives that align with the company\'s objectivesUse data from the QA process to identify areas where sales representatives need additional training or coaching, and work with the Sales Enablement team, Sales Managers to provide the necessary supportEnsure that the QA process is consistently executed against global standardsProactively identify areas where the process can be improved and ideas with the Global QA Program ManagementProduce and present weekly reports that summarize the QA process, including metrics and insights, and share them with relevant stakeholders.Work with L&D to determine what operational trainings QA analysts should attend to stay up-to-date on key expectations and changes that impact customer interaction (e.g. Seasonal Moments trainings)Basic Qualifications:Minimum of 6 months of experience in process improvement or quality assurance activitiesMinimum of 6 months of experience in call auditing and call monitoring experience with inside sales repsPreferred Qualifications:Bachelor\xe2\x80\x99s DegreeExperience in a sales representative roleStrong attention to detail to identify patterns and trends in data, and provide insights that can help the Sales team deliver better customer experienceExcellent communication skills to clearly articulate insights and recommendations, and actively listen to feedbackFamiliarity with Salesforce reporting or experience with data analysisPrior experience using a revenue intelligence tool for call monitoring/auditing such as GongPrior experience in Digital Marketing and knowledge of the latest trends associated with digital media, online marketing and advertisingExceptional English written and verbal communication skillsOur Commitment to Inclusion & DiversityAt Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.Requesting an AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an or speak with your recruiter.Other Employment StatementsIt is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.Job candidates are not required to disclose any offence for which a pardon has been granted.

Accenture