Job Description

About Us

Trafiq Cafe & Bakery is a vibrant, community driven cafe and bakery known for its high quality baking, exceptional coffee and savoury cafe menu. For more than 14 years we have been creating memorable experiences for our guests both in the cafe and in our products that they take away. We are recruiting an enthusiastic and organized Front of House Manager to lead our customer facing team and ensure smooth operations

Job Summary

As the Cafe Manager, you will be responsible for leading the team, maintaining high standards of service and ensuring that guests have an outstanding experience from the moment they walk through our doors. You will oversee day to day operations from Wednesday to Sunday with a focus on team leadership, efficiency and guest satisfaction.

Key Responsibilities

Supervise, train and evaluate service team for our 3 FOH stations: Barista , Cashier and Food Station Attendant Ensure exceptional customer service and a positive guest experience Maintain and Uphold the fabulous reputation that we have acquired over the years with sincere service and refined standards Oversee daily opening and closing procedures Maintain cleanliness, organization and visual appeal in the cafe as well as the product display areas Monitor and maintain inventory and coordinate with bakery and suppliers as needed Resolve customer concerns and feedback professionally and promptly Maintain health and safety standards and ensure compliance with food handling regulations Assist with administration duties such as cash handling, POS reporting, and returning phone calls and emails

Experience

2 + years experience in a managerial role in hospitality, ideally in a cafe, bakery or fast paced food service environment Strong leadership, communication and organizational skills Passion for hospitality, customer service and team development Knowledge of food safety practices and regulations. Ability to work efficiently and calmly in a fast-paced setting

To Apply

Please submit your resume and a cover letter outlining your relevant leadership experience and why you would be a great fit for this position.

Job Types: Full-time, Permanent

Pay: $48,000.00-$54,000.00 per year

Additional pay:

Tips
Benefits:

Casual dress Discounted or free food Extended health care Store discount
Schedule:

8 hour shift Day shift Every Weekend
Language:

English (required)
Work Location: In person