Job Description

:

Reporting to the General Manager, the Whitebark Cafe Manager is responsible for being pro-active in maintaining and improving profitability, whilst ensuring the seamless running of the Whitebark Cafe in the most efficient and effective manner; delivering the highest possible standards of service, product, and experience to our valued guests.

Employer Information:

Why the Whitebark Cafe?

Currently number 1 coffee & tea location in Banff on Trip Advisor

Voted 'Best Place to Get a Coffee' in Banff by Rocky Mountain Outlook's Best of the Bow multiple years in a row.

Frequent staff events (curling, paintball, rock climbing etc.)

Independently owned

Strong salary offering with discretionary bonus potential

Comprehensive Health Benefits plan

Amazing, dedicated, driven, professional management team

Duties and Responsibilities:

Build and maintain an efficient team of employees committed to consistently exceeding guest expectations. Ensure all employees are well trained in their responsibilities and are given constant supervision and motivation on all aspects of their work. Manage all employees' performance in-line with job descriptions, giving regular feedback, appraisals and conducting formal performance reviews. Create and maintain an appropriate staffing plan.

Maintain appropriate stock of supplies, ordering with suppliers as required. Review quality and cost of supplies regularly, making recommendations for changes as necessary.

Be engaged in the cafe industry and make recommendations for continuous improvement.

Forecast potential revenues and costs & develop a departmental budget. Control costs without compromising standards and customer experience. Track and report on revenues and expenses regularly. Create and support implementation of revenue generation initiatives. Create, deliver and measure promotional activities and product ideas.

Help manage all social media and marketing for the cafe in conjunction with management and ownership.

Protect the health, safety and wellbeing of our staff & guests through development of Health & Safety Guidelines. Ensure a safe workplace by identifying and reporting hazards and taking corrective action as required. Be a health and safety leader, and maintain knowledge of all health and safety guidelines, including food safety.

Ensure customer requests and feedback, both verbal and written, are responded to promptly and professionally.

Regularly communicate with other Banff Aspen Lodge departments and maintain working relationships.

Required Qualifications

:

Ability to speak, write and read English is required, additional language(s) is an asset

Must be legally eligible to work in Canada

Minimum 1 year cafe experience - prior cafe management experience an asset

First Aid and WHMIS training an asset

Possess ProServe certification

Preferred Skills:

Strong leadership, communication and organizational skills

Detailed oriented

Able to manage and motivate staff and create a positive work environment

Capable of working in a fast-paced environment

Excellent interpersonal skills

Strong problem solving abilities

To find out more information about the Whitebark Cafe, check out our website: whitebarkcafe.com.

Please submit resume and covering letter to Jonathan Taylor, General Manager: gm@banffaspenlodge.com. Kindly include your availability and current location. We are unable to offer LMIA's at this time.

Job Types: Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

Benefits:

Company events Dental care Extended health care
Schedule:

8 hour shift Weekends as needed
Ability to commute/relocate:

Banff, AB T1L 1H1: reliably commute or plan to relocate before starting work (preferred)
Experience:

cafe : 1 year (preferred)
Work Location: In person