Job Description

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Summary:

This position is responsible for supporting the Customer Service Specialist in assisting with the processing of ocean shipments.

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SHIPMENT RELEASE

• Releases shipment in timely manner to avoid extra/storage charges
• Coordinates with customers regarding original B/L, customs clearance, payment, and shipment status
• Liaises with carriers regarding payment of fee and surrendering of OBLs

TRACKING SHIPMENTS

• Traces and tracks Full Container Load (FCL) and Less Than Container Load (LCL) shipments on a daily basis
• Monitors CN, CP and various warehouses for shipment status

SHIPMENT DELIVERY

• Coordinates with carriers for delivery appointment
• Obtains delivery quotes from various companies for LCL shipment and chooses the most appropriate company for delivery
• Resolves issues on delivery schedule, picking up shipment, waiting time etc.
• Coordinates with various warehouses regarding shipment release, dock charges, last free day etc.

OTHER DUTIES

• Assists CCS with other mode clearances
• Manages inbound emails and calls from customers ensuring all their inquiries are answered
• Supports Supervisor/Manager with service or process related issues
• Performs any other duties as advised by the Manager
• High School Diploma required
• Minimum 1 year of Freight Forwarding experience, preferably with a reputed Transportation and Brokerage company
• Working knowledge of MS Office, Outlook, Trax and office equipment (fax machine / photocopiers / printers / scanners)
• Excellent communication, organization, inter-personal, problem solving skills is a must
• Ability to interact with a wide range of customers, carriers and brokers

Additional InformationPosting Date: 05-September-2023
Closing Date: 09-28-2023

FTN Statement/Disclaimer

Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.

Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do \xe2\x80\x9cAbsolutely, Positively Whatever It Takes\xe2\x80\x9d to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do

Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Logistics, Canada.

FedEx Logistics, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world.

Thank you for your interest; however only those applicants selected for an interview will be contacted.

FedEx