Job Description

LOOKING FOR AN AMAZING CAREER OPPORTUNITY?
WITH CANADA\xe2\x80\x99S FASTEST GROWING 3PL SERVICE PROVIDER, THERE\xe2\x80\x99S NO LIMIT TO WHERE YOU CAN GO! Many of our most successful managers joined KWE in entry level or associate positions and with hard work, determination, and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, KWE can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today! KWE IS CURRENTLY HIRING A CUSTOMS IMPORT SUPPORT LEAD KWE is currently looking for a Customs Import Support Lead who is focused on delivering a world class customer service experience to our valued customers. Great customer support is a vital part of our business! As a member of our team, you will be responsible for smooth transactions by using KWE\xe2\x80\x99s vast world wide network for a designated client base. Our collaborative and diverse approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made KWE the envy of our competitors. WHY KWE?

• On-going training and development to ensure your success.
• A fast-paced, dynamic, and fun environment with a great team.
• A generous bonus program linked to company & individual success.
• Competitive and equitable compensation packages.
• Dental, Medical, vision, Life, dependent life, and critical illness insurance.
• Employee Assistance Program.

• Formal Academic Training in related field (CITT or CIFFA preferred) and two to four years related experience and/or training; or equivalent combination of education and experience.
• Ability to create, read and comprehend instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

• Track all Ocean Imports for AB and BC in the ITMR4 system.
• Assist the Ocean import operation (ocean, freight, and sales), ensure accurate processing of paperwork to minimize errors.
• Provide shipment information for customers and support in obtaining rates and quotes for services.
• Complete all documentation bill of lading, all modes of transportation to current legislations/regulations as per the Canada Transportation Act.
• Coordinate shipments and send pre-alert notices to customers and related departments as required.
• Manage the Daily Ocean Import Tracker using excel spread sheets.
• Assist the brokerage team to ensure to ensure timely customs clearance for clients.
• Accurately complete documentation and paperwork to ensure all terminal fees, demurrage, storage fees, etc. are paid in a timely manner.
• Work with CN and CP managing company internal accounts and ensure pick up numbers are assigned.
• Arrange freight pick up, and coordinate with third party carriers as required.
• Develop and maintain strong relationships with internal brokers, carriers, and clients.
• Provide exceptional Customer Service to internal and external clients.