Job Description

Competition # : 38391

Department: Service Nova Scotia and Internal Services

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG

Closing Date: \xe2\x80\x8b3/23/2023\xe2\x80\x8b (Applications are accepted until 11:59 PM Atlantic Time)

Who We Are

The , a division of Service Nova Scotia and Internal Services (SNS-IS) is a team within government, and we are putting people first. We are called a \xe2\x80\x9c \xe2\x80\x9d service for a reason - because we are helping government work the way that people expect things to work these days.

Our team is large, diverse, and passionate about making a difference in peoples\' lives. We believe in user-centered iterative digital service design, and practice . Working at the NSDS means you will be a part of a team whose work makes a difference through designing, continuously improving and delivering the programs and services people need, alongside caring, compassionate, highly skilled people.

At the NSDS, we don\'t just accept difference - we celebrate a supportive culture of diversity, inclusion and belonging!

The people who use government programs and services come from all walks of life. It is important that the NSDS reflects the people that we serve - so we can deliver better, and more accessible, and inclusive public services. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.

Who You Are

You are passionate about people\'s experiences and want to make people\'s lives better. You\'re curious, and your humbleness helps you learn and grow. You love to collaborate across roles and organizations, and you can create a path forward from uncertainty. You are comfortable inspiring others with your communication skills whether they be senior leaders or technical teams.

You share our values of Respect, Integrity, Diversity, Accountability & The Public Good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity, and culture.

About Our Opportunity

Do you want to make a difference? Do you like to make a big impact? Do you want to be a part of transforming the way we serve our citizens and bring a WOW digital experience to our citizens and employees in government and health? If the answer is, \xe2\x80\x9cYes!\xe2\x80\x9d then we have the opportunities what will challenge and excite you.

We are looking to strengthen our rapidly growing team with the addition of a Business Systems Analyst/Coordinator. This position is part of the Digital Collaboration team that enables and accelerates modern workplace productivity and collaboration adoption, promotes awareness and usage of digital collaboration and productivity apps and provides end-to-end support, through the delivery of modern digital experience across:

• Individual productivity
• Team productivity
• Community enablement
• Organizational productivity

Reporting to the Manager of Digital Collaboration, the Business Systems Analyst/Coordinator coordinates the cross-platform capabilities and activities within Modern Collaboration Architecture, and brings the solution to the business by coordinating all elements of the services and products collectively delivered by Digital Collaboration and other teams in NSDS. This position assists to develop the capabilities in a way that enables the platforms and products to continue to align with the needs of the clients across the Provincial Government, Nova Scotia Health (NSH) and IWK, as well as to the citizens of Nova Scotia.

Primary Accountabilities

The Business Systems Analyst/Coordinator is responsible for:

• Initial triage from our intake process, work closely with clients to understand their needs, assess business requirements and opportunities;
• Perform High-Level business/request analysis, formulate options and define recommended solutions by consulting with business owners and clients and our team. Solutions may be business, process, technology and/or service oriented;
• Coordinate Digital Collaboration work within our team and with other teams such as Emerging Platforms, Digital Communications, Service Desk, End User Compute;
• Lead the preparation and documentation of: business requirements, functional requirements, business cases, business process definitions, workflow process and data models, and implementation plans;
• Achieve understanding and buy-in for planned system and process changes;
• Develop and maintain open lines of communication;
• Prepare and deliver progress reports;
• Create and manage project plans;
• Participate in departmental committees and working groups;
• Determine and manage client expectations, respond to escalated issues;
• Prioritize and deliver the coordination work in the agile, customer-focused and internet-era ways of working;
• Working collaboratively across government and with various stakeholders and sectors to build collaborative relationships and innovate.

Qualifications and Experience

To be successful in this role, you will have a Bachelor\'s Degree in Computer Science plus a minimum of three (3) years\' experience or graduation from a recognized Information Technology or Information Management program plus three years and six months of experience (or the equivalent combination of training and experience).

You can demonstrate with evidence your experience with the following:

• Knowledge and understanding of business analysis processes and methodologies;
• Knowledge of project management methods to actively participate in and support Senior Project Managers and Platform Lead in cross-functional projects;
• Analytical skills and experience to elicit and develop business requirements, functional requirements, business cases, business process definitions, workflow process and data models, and implementation plans;
• Ability to collect, evaluate, simplify, and disseminate data and information from multiple sources, resolve conflicts and differentiate between actual and required user needs;
• Ability to proactively keep abreast of new emerging technologies;
• Ability to interview, facilitate working groups and developing strong relationship;
• Ability to solve problems, make decisions and/or recommendations;
• Excellent interpersonal and communication skills (both verbal and written);
• Ability to work well independently and as part of a cross-functional team;
• Strong organizational skills that facilitate managing multiple tasks simultaneously under tight deadlines.

The following are considered assets for this role:

• Microsoft 365; Power Platform; Security, Compliance, and Identity Certification
• Professional Business Analyst Certification

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

We recognize that everyone brings different skills and experiences to the table and that not everyone \xe2\x80\x9cchecks all the boxes\xe2\x80\x9d. We encourage you to apply anyway! Tell us why you\'re the right fit for the job.

Benefits

The Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click to learn more about our various benefits offering and eligibility criteria.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths.
• Department Specific Flexible working schedules.

Pay Grade: PR 14

Salary Range: $2,640.65 - $3,215.50 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.

Government of Nova Scotia