Job Description

Competition # : 36862

Department: Service Nova Scotia and Internal Services

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG

Closing Date: 10/18/2022 (Applications are accepted until 11:59 PM Atlantic Time)

Who We Are

The , a division of Service Nova Scotia and Internal Services (SNS-IS) is a team within government, and we are putting people first. We are called a " " service for a reason - because we are helping government work the way that people expect things to work these days.

Our team is large, diverse, and passionate about making a difference in peoples' lives. We believe in user-centered iterative digital service design, and practice . Working at the NSDS means you will be a part of a team whose work makes a difference through designing, continuously improving and delivering the programs and services people need, alongside caring, compassionate, highly skilled people.

At the NSDS, we don't just accept difference - we celebrate a supportive culture of diversity, inclusion and belonging!

The people who use government programs and services come from all walks of life. It is important that the NSDS reflects the people that we serve - so we can deliver better, and more accessible, and inclusive public services. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.

Who You Are

You are passionate about people's experiences and want to make people's lives better. You're curious, and your humbleness helps you learn and grow. You love to collaborate across roles and organizations, and you can create a path forward from uncertainty. You are comfortable inspiring others with your communication skills whether they be senior leaders or technical teams.

You share our values of Respect, Integrity, Diversity, Accountability & The Public Good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity, and culture.

About the Opportunity

As a Technical Specialist (Computer Services Officer 3) for the End User Compute (EUC) team within Mission IT and Core Internal Services you will:

• Provide operational support for internal and client projects including coordinating smaller projects from start to finish
• Connect with internal team members and external clients to ensure early awareness of projects, understanding of requirements, and engagement of the EUC team to meet the technical requirements and timelines of projects
• Perform and/or coordinate application packaging work to ensure that application versions meet security requirements of NSDS and operational requirements of EUC teams
• Work collaboratively with other sections of Government and with Nova Scotia Health and IWK clients to identify and resolve their technical issues and needs.
• Set work priorities in collaboration with the manager.
• Maintain and monitor systems to guarantee availability, compliance, and quality. In-scope systems could include device management systems such as JAMF or Intune, Azure Virtual Desktop, VMWare Horizon, or Beyond Trust Remote Support.
• Provide technical advice to Technical Analysts to assist in the more complex operational activities.
• Provide support after hours on a standby rotation schedule

Qualifications and Experience

To be successful in this role, you will have a bachelor's degree in Computer Science plus a minimum of three (3) years of experience or graduation from a recognized Information Technology program plus three (3) years and six (6) months of experience (or the equivalent combination of training and experience).

Related experience must include a well-established history of supporting enterprise environments using configuration management systems such as Microsoft Intune, JAMF, or Blackberry UEM, AD/AAD.

Knowledge of project management methodology, ITIL processes and change management processes are also assets. You must demonstrate a high degree of logical problem-solving ability with well-developed oral and written communication skills. You must also demonstrate that you can lead and contribute to an IT support team by working on multiple tasks at the same time and work well with people. Ideally, you will be flexible and adaptable to changing business priorities.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click to learn more about our various benefits offerings and eligibility criteria.

Additional Information

This is a permanent, full-time position based in Halifax.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths.
• Department Specific Flexible working schedules.

Pay Grade: PR 14

Salary Range: $2,563.74 - $3,121.84 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.