Job Description

TD Description

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Department Overview

TD Wealth Operations is part of Wealth Shared Services and is the operational engine of TD Wealth, acting as a center of excellence for core processes that underpin key moments in our clients' relationship with the Wealth business, including onboarding, transfer services, trade and cash management processing, and delivering client statements and communications.

Wealth Operations supports all TD Wealth distribution channels, TD Mutual Funds, TD Asset Management, and TD Securities. TD Wealth Operations' goal is to be recognized as an industry leader in Operational Excellence by delivering best in class client, colleague, and partner experiences.

Job Requirements

• Undergraduate degree or relevant professional certifications, designations, or
• equivalent required
• Prior experience with workforce management and productivity concepts considered a strong asset
• 3+ years relevant experience
• Requires experienced, conceptual, and practical knowledge within business process management / process improvement and knowledge of broader related areas
• Experience with:

• Mentoring/ coaching others
• Using analytical software tools, data analysis methods and reporting techniques
• Using computer applications including MS Office, MS Visio, ARIS Connect, Power Apps, Power BI, Tableau
• Proven ability to:

• Communicate effectively in both oral and written form
• Work collaboratively and build relationships
• Work successfully as a member of a team and independently
• Exercise sound judgment in making decisions
• Analyze, research, organize and prioritize work while meeting multiple deadlines
• Handle confidential information with discretion

Hours

37.5



The Operational Excellence Process Maturity Team leads the process maturity mandate for Wealth Operations by developing end to end process visibility and intelligence through documentation and process metrics. Reporting to the Manager, Operational Excellence, the Business Process Analyst's primary responsibilities are to deploy and maintain a process measurement system across Wealth Operations (Workforce Management), and to assist with building and maintaining Wealth Operations' business processes in our ARIS process repository.

The general accountabilities of the role include, but are not limited to the following:

• Support the Manager of Operational Excellence with the deployment and administration of Workforce Management across Wealth Operations, including education and change management initiatives
• Analyze workforce management and productivity data and build regular / ad-hoc insights reporting to support business management discussions
• Create and maintain process diagrams in ARIS Connect by synthesizing information from a variety of sources including existing process maps (Visio, pRCSA), process inventories, policies, and procedures
• Ensure that TD's business process management standards and conventions are adhered to in ARIS Connect
• Build effective relationships with key business partners by collaborating with process owners, and subject matter experts to gather required inputs
• Act as a consultant, providing advice, business expertise, and recommendations on businesses and/or operational processes
• Analyze the feasibility and impact of new initiatives, process improvements, technical solutions and/or products / features
• Facilitate problem-solving sessions
• Participate in the development of internal standards and procedures
• Lead the coordination of business-specific status reports, communication and deliverables for one or more projects
• Ensure communication, implementation and/or training plans are identified and detailed in order to implement projects and/or business initiatives
• Support the team by continuously enhancing knowledge / expertise in process and performance management and participate in knowledge transfer within the team and business units to grow the continuous improvement culture and expertise in Wealth Operations

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Additional Information

#LI-POST

Business Line

Corporate

Job Category - Primary

Project Management

Job Family

Business Process Management

Time Type

Full Time

Employment Type

Regular